SEPHORA

Reviews

• MS

  MILLANPREET KAUR SANDHU

  Oct 4, 2026
  1.0
  I had a disappointing experience during my morning visit. I came in looking for a Dior lipstick shade similar to Rosewood and asked for assistance. The staff member who helped me seemed uninterested from the beginning — there was no greeting or warmth, and it honestly felt as though they did not want to be there or were unhappy with having to do their job. Instead of starting with the shade I mentioned, they began applying several bright pink shades that I had not asked for. I understand that finding the right shade can take some trial and error, but the way the interaction was handled made me feel uncomfortable. After trying a few shades, I mentioned again that I was looking for a Rosewood Dior-like shade. The staff member walked away, and while I assumed they were looking for something, I wiped the test shades off my hand. When they returned, their reaction and facial expressions made me feel as though I had done something wrong, almost like I was being scolded rather than assisted. I am a customer asking for help, not a student being corrected or someone who needs to be taught a lesson. I have worked in customer service for years, and I understand that everyone can have difficult days, but professionalism and kindness matter regardless of how someone is feeling. I have never allowed my personal frustrations to show in a way that makes a customer feel like an inconvenience. This interaction completely saddened my morning. I hope this feedback helps improve the customer experience, because a little patience and friendliness can completely change someone’s visit.
• KS

  khushi sharma

  Oct 3, 2026
  1.0
  I wish I could give this location 0 stars. I walked in having a good day and left angry. I was looking for a particular lipstick and asked an employee where it was. The employ told me they don’t sell the makeup by that company in the store. I told her I saw it stocked online at this location. She then called, who I presume the manager, over and the manager reiterated the same thing to me very rudely cutting me off when I tried to explain that I had seen it stocked online. I thought maybe I had misread, so I checked the app again and it told me there were 8 in stock. I then went up to the manager and showed her my phone. She proceeded to tell me that those would be returns, and they’d be in the back and that she could grab the returned lipsticks for me if I’d liked. Making it seem like she was giving me used makeup (which is illegal). I said sure (because I had a feeling 8 people did not return the same thing at the same location), she called over two people to help her find the lipstick. An employee found it on the kiosks next to check out. I then told the manager that selling used makeup is illegal and Sephora should not be selling used makeup. I cashed out with another employee and left. The sheer amount of laziness, rudeness, and deplorable behaviour is not something a manager should have. To be rude simply because you’re wrong is insane. And to have an attitude like that is just wild to me.
• JS

  Jaideep Spal

  Sep 27, 2026
  1.0
  Very disappointing experience at Sephora Bramalea City Centre. My wife and I arrived around 8:20 PM, 40 minutes before closing, and asked for help with foundation shade matching. We asked three times between 8:20 and 8:40 PM, but nobody came to assist us. When an employee finally came at 8:40 PM, we were told they couldn’t do shade matching because it was too close to closing. Instead of helping us, we felt rushed and were treated with a very disrespectful attitude. When I asked to speak with a manager, the employee became confrontational and asked coworkers to have us removed from the store. I spoke with the manager, Donna, but instead of asking about what happened, she told us that we should come earlier in the future. We also felt that the way we were treated may have involved racial bias or discrimination. After reading other Google reviews describing similar concerns, this became even more troubling. We left extremely disappointed and told the manager that we would not be returning to this location. Customers deserve to be treated with basic respect, especially when they are asking for assistance well before closing.
• RK

  Romal Kaur

  Sep 20, 2026
  5.0
  I had such a great experience at Sephora! The staff member aastha she was so kind, patient, and knowledgeable. She took the time to understand what I was looking for and gave me really helpful recommendations without making me feel rushed. I really appreciated her help and friendly attitude. She made my shopping experience so much better! 💕✨
• RD

  Rhea Dhillon

  Sep 14, 2026
  2.0
  Went in this morning to grab one product and had about 20 minutes to look around. Unfortunately, I felt like I was being followed around. I understand security checks are normal, but maybe offer customers a basket when it’s clear they’re browsing and purchasing. Not one employee greeted me or asked if I needed help, which was disappointing. Most of them seemed quite young and possibly newer, but that shouldn’t mean customer service is nonexistent. Also, having one person mainly near the front would make checkout much easier instead of customers having to look around for someone. Overall, the experience could definitely be improved.

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