SEPHORA

Reviews

• RL

  Rita Leatherman

  Oct 20, 2025
  5.0
  Emily helped me find everything I was looking for.I'm happy!
• NB

  Nichole Bressner

  Aug 22, 2025
  5.0
  I had a full face makeup appointment with Janine and she was amazing! Understood what I wanted and delivered it spot on. 100% recommend her for a makeup session. I'll be coming back to this location because of her.
• JJ

  Jill

  Aug 4, 2025
  1.0
  The advisor recommended OLEHENRIKSEN Vitamin CC Stick. He used various products on me and misled me to believe the product that worked was OLEHENRIKSEN, but the product is absolutely unusable. Total waste of money and time.
• AM

  Alina Milaya

  Jun 18, 2025
  1.0
  Dear Sephora Management, I am writing to formally express my deep concern regarding an upsetting experience I had today while shopping on behalf of a customer through Instacart. I was harassed and disrespected by a manager named Robin in a manner that I believe was not only unprofessional but also completely unacceptable. As someone who frequently shops in Sephora stores, both for myself and as a representative of customers through Instacart, I have always appreciated the helpfulness and professionalism of your staff. However, today’s experience left me feeling targeted, disrespected, and extremely uncomfortable. Two times I approached associates to politely ask for help locating items. Despite the fact that they were not assisting other customers at the time, Robin intervened and prevented them from helping me…It felt as though she was deliberately watching me and actively working to block my access to assistance. The final incident involved a front-area manager who was kind enough to help me find a few items still within her department. Robin immediately approached her as well, seemingly reprimanding her for offering support. I want to emphasize that at the time, the store was closing in 10 minutes, and I still had over 10 items to locate. I was working diligently and efficiently, and my order totaled over $450. I never ask for help unless absolutely necessary, and given how frequently product packaging changes and new items are introduced, occasional guidance is sometimes required. Sephora, as a retail environment, is not always easy to navigate quickly, especially under time pressure. Robin’s comment implying that it was simply “my job to find the items” was not only dismissive, but entirely uncalled for. As a professional completing a purchase for a customer, I believe I represent not only myself but also the customer’s trust in the Sephora brand. I was shocked to be treated with such hostility and disregard. This encounter has affected me deeply. I do not believe anyone—whether a customer or a third-party shopper deserves to be treated with such disrespect. I strongly urge Sephora to address this behavior. Managers should set the standard for professionalism, not act in ways that alienate and belittle people doing their best to support your brand. Thank you for taking the time to hear this feedback. I hope this matter is taken seriously and that no one else will have to go through what I experienced today. Because if Sephora wants Instacart shoppers to keep coming and driving sales, treating us with respect is essential. We help move your products and bring in revenue and making our jobs harder only hurts your business in the long run. EDITED: What was the point of giving me this email (in the owner response) if no one even responded? Was it just for show - to look good in reviews? I find it incredibly frustrating and feel like my time was completely wasted.
• MS

  Marcy Smith

  Jun 11, 2025
  5.0
  Loved the great customer service

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