Lush Cosmetics Irvine Spectrum

Reviews

• EG

  Elizabeth Margo Guzman

  5 days ago
  5.0
  I went with my friend to buy a face mask and left feeling extremely enthusiastic about lush products. We were helped by Becca who was extremely knowledgeable and enthusiastic about lush products. She asked great questions about our skin and preferences for products- and had great recommendations. Becca was amazing!
• KH

  Karly Makenna Harris

  Jan 9, 2026
  5.0
  The Lush team at this location is super helpful. I didn’t catch her name, but one of the team members (with really pretty piercings and tooth gems) was extremely kind to me and my friend. Her energy made our shopping experience comfortable and fun. Thank you for going above and beyond with your customer service bestie!!!
• JJ

  Jonathan Judd

  Jan 3, 2026
  5.0
  Had to get a gift for my wife at Christmas. JJ was incredibly helpful and made it easy. Thank you for making a perfect holiday.
• AA

  Anita

  Jan 2, 2026
  1.0
  I am a huge Lush fan and have been purchasing for 2+ years, and at this location, I had the most uncomfortable shopping experience with a worker. I went into this location. I usually go to one closer to me, but this is the next one to me, plus this lush has the retro wall. Whenever I go in, an employee will approach me and ask if I need any help, and I always say that I am good, I am just picking up my usual things, and I do not need help. When I was approached by this employee (Shorter, white, curvy, in her 30s maybe, I cannot remember her name for the life of me) and asked me if I needed any help and I responded the same way I always do. Instead of leaving me be, I was being lectured and upsold on a product I already own, super milk. I told her I was ok and I did not need help, and then she asked me about what lush products I use. I responded, just kinda hoping after that she would leave me be, but then she takes me over to haircare to show me a product. She tries to sell me on curl power, and I have the most pin-straight hair ever. After she goes on for 5 minutes about why I should buy this, I thank her for showing me and explaining the products and begin to walk away. The next thing she says shook me, she said "So are you gonna buy it or what?" Who says that??? I told her it was too expensive and I was ok and I just wanted to look around, and she then goes to the back and says "Ok I'll grab you the small size in the back." She then goes to the back, hands me a small curl power, and walked away. Ever since this I have not wanted to go into lush again. I understand lush has policies about sales and being pushy but this is too far. I love Lush so much so it disappoints me to right this, but do better.
• MR

  Monica Richey

  Dec 28, 2025
  5.0
  All the staff were very friendly and inclusive, and we really appreciated the sensory bags and the overall accommodating environment for people with sensory needs!