SEPHORA

Reviews

• JA

  Joselin Aguirre

  6 days ago
  1.0
  Every time I come here and nobody offers to help me. I was proven correct again tonight because the manager is extremely condescending, or maybe a lead whoever was in charge. The sweet cashier asked for help, she talks to her directly about what to tell me to bluntly and rude rather than her, just telling me and explaining it nicely. So in order to tell me things if she can’t speak to me herself, and prior to this she was lecturing Another worker with all these loud hand gestures that makes people around uncomfortable. It’s so weird and literally never makes e wanna come here again.
• RA

  Robert Arnett

  Apr 8, 2026
  1.0
  Get rid of the cosmetics industry. Free yourself, free to be. End consumerism. End human encroachment and stop supporting the toxic chemical cosmetics industry.
• RL

  Rebecca Lee

  Mar 3, 2026
  1.0
  Personally, I am not a fan of writing negative reviews, but Sephora's staff can do better and today's incident needs to be addressed. I am a long-time customer of Sephora but am extremely disappointed in the manner I was treated today in-store. Unfortunately, I will never purchase from Sephora again. I am currently pregnant and went to the Americana with my 6-lb toy maltipoo to go on a stroll as it is known to be dog-friendly. I stepped into Sephora, and unfortunately, my pup had an accident and went #2 on the floor near the door. Immediately, I took a poopie bag out and cleaned it up, along with any skid marks. To take extra measure, I took a tissue and wet it with water to clean any remnants. While I was cleaning, an employee by the name of "Yessenia" came over and in a very rude manner said, "water isn't enough," you need to "disinfect it," which I can understand. She told me stay where I was, because someone was bringing wet tissue. Yessenia was standing beside me while I was crouched down on the floor, pointing at where I need to clean, "here, there and there." She was pointing at places where my dog didn't even poo. Soon after, another employee, apparently the "assistant manager," who goes by "Howard," came over and also started pointing at random places. Mind you, Howard wasn't even present when my dog went #2, so he has absolutely zero knowledge of where I should be cleaning. Yet, he said, "you also need to clean here." When I looked, it was a piece of crumb, not my dog's poo. Both of them started pointing at random shoe skid marks to the point they were asking me to clean random parts of their floor. I am not their janitor, and the above is clearly not how Sephora and its staff should be treating their customers. I then went to the front and asked the cashier to speak with a manager. It turns out, the "management" on the floor, or "team leaders," were both Howard and Yessenia, which was even more disappointing. Customer service trickles down from above, so it's a shame that the "leaders" of the store are not the best role models. The worst part is, when I asked to speak with Howard, he did not bother to apologize, but went on to gaslight me into thinking that nothing happened. In fact, he was confused as to why I had an issue with the encounter. Just as he said, everybody is "entitled to their own perspective," and to be fair, Howard is as well. But, he failed the customer service standard of Sephora. To be clear, I am not upset at the staff asking me to clean my dog's poo, literally, which I believe any responsible dog owner should do. I am disappointed at the delivery and tone of their message - I felt humiliated, belittled, bullied, and treated with disdain just because my pup had an accident. My pup having to go #2 was not intentional; Howard and Yessenia could have handled this situation with kindness and grace.
• TC

  Tifanny Cuevas

  Feb 21, 2026
  5.0
  I came in today excited to purchase some Glow Recipe products I’ve been eyeing online, although it was too crowded for me to find 1/3 of my items, I enjoyed my visit and purchase. On my way out I decided to check out some foundations. Tyler was extremely helpful helping me find my shade. She went above and beyond recommending a different brand than I was looking for and of course she sold me on her recommended brand (Ciele). I was able to discover a much needed new foundation brand and SPF primer. I was a bit overwhelmed with how crowded it was, but the employees made sure my visit was a success.
• AL

  Andrew Lau

  Feb 18, 2026
  1.0
  I have been shopping at Sephora for over a decade and a VIB Rouge member as well. Last night I went in to shop and restock on some things and basically had 4 different employees constantly asking if I needed anything to the point where I realized maybe they thought I was going to steal something. I was very offended especially considering I’m a regular Sephora shopper and I almost didn’t end up buying anything because I was so turned off by the experience there. Being approached by people non stop asking if I need help under the guise of suspecting I’m going to steal something is crazy. I’ve never experienced that before and I will not be shopping at this location again and don’t recommend you do either.

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