MAC Cosmetics

Reviews

• KO

  Karen Ortiz

  Jan 17, 2026
  5.0
  Thank you for an amazing experience! Haven’t been to this Mac and I must say super happy with my purchase. I was approached by a lovely young lady named Alana I believe is her name. She was very helpful and friendly. I went in looking for a nude shade and she helped me find the perfect lipliner and lipstick shade for my skin tone. I got it home excited to try it out and I’m super happy. The shade looks really good on me! Highly recommend asking for this lovely lady she took her time and didn’t not rush me and match the colors perfectly. She gave me many options and combos of lipstick and liner. Super happy with my purchase. Will definitely be coming back to this Mac.
• SM

  S M

  Sep 10, 2025
  1.0
  I have decided to close my Gold status and MAC account due to consistently poor service from Aldrich C at the Glendale Galleria Mall. I have made this location my go-to place for cosmetics, both in-store and online. However, every time I interact with Aldrich, she greets me with an unfriendly attitude. I've noticed that when a white woman approaches her, her demeanor changes, and she becomes pleasant. In contrast, she consistently presents a bitter face towards me, which I suspect is because I am a transgender Latina woman. Today, I went to redeem my points and formally requested to close my account. I urge you to provide better training for Aldrich to ensure she embodies inclusivity and compassion toward all customers. I will be taking my business elsewhere. Upon entering, I greeted Aldrich with a "Hi," but she responded with a negative expression. I kindly ask that you address this behavior, especially considering that I am a frequent customer. Thank you.
• KK

  kaja krupkova

  Sep 9, 2025
  1.0
  Ive been to MAC three times, and honestly, I was disappointed every single time. The service was just terrible. The sales assistants were consistently arrogant and unhelpful. I really tried to give the store a fair chance, but after three visits and three bad experiences, Ive decided I won’t be coming back.
• RH

  Rosanna “MsRosieA” Hunt

  Jan 12, 2017
  5.0
  I understand some people have had bad experiences with MAC, as have I (Beverly Center, 2010) but never at this branch... I was in the store over Christmas and was served by PATTI - she was great! I was approached by her, she was very friendly and attentive and insisted on helping me find the right colour foundation by sitting me down and matching my skin tone. I noticed on leaving the store that another assistant also greeted me. They were all that I thought a store should be, I am VERY fussy about the condition and display of the products, service and attitude.

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