Amazing customer service from Justin. He was very friendly from when we walked in until we left. He showed interest in helping me find the right scent I wanted for my birthday! He was knowledgeable about the new scents and made me feel extremely happy and confident with the scent I found while providing a sample of one I had potential interest in for the future. Would highly recommend going to this location and asking for Justin.
SY
Stephanie Y
Sep 12, 2025
1.0
Absolutely awful customer service experience. I'd highly recommend buying their perfume a few doors down at Nordstrom instead, or better yet at Costco for over $100 less. Both stores have great customer service and return policies. Once you spend money at this store, you can't get it back, even if you follow all of their return policies. When they say "refund," they mean store credit only. Their online policies are completely different than their in store policies, and if you call the company's customer service line, they will not be able to help you and literally say you should not have bought the item at the store?? Wild!
I've tried four or five Byredo fragrances and while they do smell nice, they last maybe one hour on me if I'm lucky. So now I'm stuck with $350+ in store credit for perfume that no one can ever smell. Maybe that's just how my body reacts to it, but again, if you do love and want to purchase their fragrances, I'd go somewhere else that carries them with a solid and honest return policy.
CZ
chloe zhong
Jul 28, 2025
1.0
I visited Byredo americano, on Saturday afternoon with my Friday and was disappointed by the service from one of the female staff members. From the moment we entered, she displayed a very unfriendly attitude, with no smile or warmth, which made the experience unpleasant. However, due to the poor attitude of the female staff, I decided not to make a purchase, despite initially intending to. I hope the store can address this lack of professionalism to improve the customer experience.
IS
Imani Smith
May 25, 2024
5.0
I came in the other weekend because I was curious about the scents, and Hector was great! He shared so much info about the scents and their notes that I will be back to try!
AA
Aram Afarinesh
Jan 13, 2024
5.0
Great customer service by sales associate Christian , he was so patient and kind having us sample a variety of essentials . Chivalry never dies with this gentleman
Frequently Asked Questions About BYREDO Los Angeles Americana
What are the operating hours of BYREDO Los Angeles Americana?
BYREDO Los Angeles Americana is open Monday to Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Where is BYREDO Los Angeles Americana located?
It is located at 106 Caruso Ave, Suite 106, Glendale, CA 91210, United States.
What types of payment does BYREDO Los Angeles Americana accept?
They accept American Express, Apple Pay, Cash, Contactless Payment, MasterCard, and Visa.
Does BYREDO Los Angeles Americana offer pickup or delivery services?
Yes, they offer in-store pickup, delivery, and same-day delivery services.
How can I contact BYREDO Los Angeles Americana for inquiries?
You can contact them by phone at +1 818-630-9417 or email at info@byredo.com.
What kind of store is BYREDO Los Angeles Americana?
It is a perfume and beauty supply store.
Are there any popular nearby stores to BYREDO Los Angeles Americana for shopping?
Yes, nearby stores include See's Candies, known for chocolates and candy, and CHANEL FRAGRANCE AND BEAUTY BOUTIQUE, another beauty retail store.
What dining options are available near BYREDO Los Angeles Americana?
Deluca's Italian Deli, an Italian restaurant, is nearby providing a great option for dining before or after your visit.
Are there accommodation options close to BYREDO Los Angeles Americana?
Yes, Excelsior Condominium Homes is nearby offering accommodations along with amenities such as a swimming pool.
How can nearby places like TUMI Store benefit shoppers visiting BYREDO Los Angeles Americana?
The nearby TUMI Store - Americana at Brand offers fashion accessories and retail items, allowing customers to combine their beauty shopping experience with fashion purchases in one area.