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Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Amity and Ari providing exceptional service.
Product Quality
Customers consistently expressed satisfaction with the quality of Lush products, highlighting their effectiveness and appealing scents.
Store Atmosphere
The store was described as inviting and enjoyable to shop in, with a pleasant aroma and a welcoming environment.
Mixed Experiences
While most reviews were positive, a few customers reported negative experiences with staff interactions, feeling ignored or uncomfortable.
Inclusivity
The staff was noted for being accommodating and understanding, particularly towards customers with special needs, creating a safe shopping environment.
VV
Vixen
6 days ago
1.0
This location used to be my favorite. I travel a lot so I always grab Lush goodies for a treat while gone. It used to be my absolute favorite self care spot. Recently I’ve tried visiting twice in the last month or so and the vibes are definitely OFF. They seem to have gotten a new manager or something, I don’t know the culture has definitely changed. I asked a question about a bath bomb since I’d be using it in a hotels tub and the associate acted first as if I was an imbecile for even asking, and when I tried to explain why I was asking they then treated me as if I was a drag and fully wasting their time. I never got an answer. I resorted to calling another (kinder) location. The other time I went there I was largely ignored until they seemed bored enough to ring me up. They seem to have lost their magic, the bright quality that made you want to be there. I don’t know what it is but I hope the vibes come back.
TT
Tania
Jun 23, 2025
5.0
Went into the store to browse and Montse was very helpful and educated me on the products and offered me a sample without having to ask. Along with Yvonne both were really helpful and friendly. I was also given a sample at check by Yvonne which I’ll be back for! Can’t wait to restock and visit. 😊
AJ
Anna Lissa Jack
Jun 9, 2025
5.0
AMITY IS A ROCK STAR I LOVE HER AND PLEASE GIVE HER A RAISE!!!!