Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Amity and Ari providing exceptional service.
Store Atmosphere
While some reviews highlighted a welcoming and enjoyable shopping environment, others noted a recent decline in the store's vibe and customer interaction.
Product Quality
Customers consistently expressed satisfaction with the quality of Lush products, particularly bath bombs and skincare items, often returning for more.
Mixed Experiences
Several reviews indicated inconsistent service experiences, with some customers feeling ignored or uncomfortable during their visits.
FL
Faby Lopez
Dec 4, 2025
5.0
Sweetest employees ever, super friendly and welcoming environment 🩷
VV
Vixen
Nov 18, 2025
1.0
This location used to be my favorite. I travel a lot so I always grab Lush goodies for a treat while gone. It used to be my absolute favorite self care spot. Recently I’ve tried visiting twice in the last month or so and the vibes are definitely OFF. They seem to have gotten a new manager or something, I don’t know the culture has definitely changed. I asked a question about a bath bomb since I’d be using it in a hotels tub and the associate acted first as if I was an imbecile for even asking, and when I tried to explain why I was asking they then treated me as if I was a drag and fully wasting their time. I never got an answer. I resorted to calling another (kinder) location. The other time I went there I was largely ignored until they seemed bored enough to ring me up. They seem to have lost their magic, the bright quality that made you want to be there. I don’t know what it is but I hope the vibes come back.
KA
Kathy Altamirano
Dec 26, 2018
3.0
Great products but didnt have a good way to wrap the items. For example, bought two big bath balms and the cashier places them in a paper bag. I told her they were crumbling because the bag was to rough for the soft balms and she couldn't offer a better way to wrap. That day I bought the balms it was raining outside and was worried the balms would be affected by the water. The cashier didnt seem to really care. They need to package these balms a better way so I'm actually getting the size I paid for. Not going back.
JB
J B
Sep 25, 2018
5.0
Outstanding customer service. I’m guilty of buying things I definitely don’t need from here. It’s because I have way to much fun when I go in this store.