SEPHORA

Reviews

• DL

  Debby Lambert

  Dec 29, 2025
  5.0
  Yesterday (12.28.25), after having a very negative experience at a closer location to me the day before, decide to go to one at this location in Foothill Ranch! THIS STAFF REEDEMED Sephora's Customer Service. The staff at this location should be Trainers for other locations! From the moment I walked through their doors I was greeted and asked if they could help me find something! I did not get that at the Laguna Niguel's location not only that!, but was given options to what I was looking for by The CSR (Shay; i hope i spelled her name right! If not I apologize...she was awesome) who greeted me...I went with her suggestions and walked out of there happy to have spent more than intended! I will drive out of my area of Laguna Woods/Aliso Viejo, to Customer Service Representatives who know how to acknowledge and assist their Customers! Seriously, this location should be the example for Training!Thank Shay first her excellent Customer Service 5 stars for sure! Happy New Year!!❣️
• AJ

  Andrea Jauregui

  Nov 30, 2025
  5.0
  All the workers at Sephora in Foothill are really sweet! Natalia took her time with me and even gave me lots of samples, because I was indecisive on a cleanser. I’ll for sure come back and hope I can get her again!
• LL

  lammoossa

  Nov 1, 2025
  5.0
  Went it with my daughter to the foothill ranch store to stock ip product during the sale. Tony was so friendly and helpful, recommending product that would work for me and told me to swap some of the items I originally had in my cart for other product that was better. Krista was super nice and jumped in to let us know about purchase gifts and second Tony’s recommendations. They both spent a good amount of time with me and daughter and continue to give us tips on how to maximize our product and usage. This is our favorite Sephora location.
• CN

  Clarin Ng

  Aug 5, 2024
  5.0
  I like that this store is quiet and you have your own peace to shop around. Btw a lot more of tom ford fragrances compare to the spectrum location.
• MB

  Megan Briano

  Nov 29, 2023
  1.0
  Horrible customer service. I placed an order for an item that is completely sold out everywhere and my card has already been charged. They only give you 5 days to pick up the item and when I called and asked if I could pick the item up the following day (6th day) because I don’t get off work in time to pick it up they said “no, our system doesn’t let us make extensions”

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