Lush Cosmetics Bay Street

Reviews

• WH

  Wendy Hernandez

  Nov 6, 2025
  2.0
  Hesitating to give this place any lower because we already lost the Lush at Fisherman’s Wharf 🪦. This is my backup Lush. I go there when my local store is soldout. I used to buy both Kitchen boxes here when they were carried in-store and had a generally positive experience with the team. Not the case at all today. Idk who was working the night of 11/6 but your zones/circles of energy were a -12. I’m the person who comes in to buy an entire range at a time bc I love Lush that much. I called ahead asking if they could assemble a basket for me (this location is weird for saying no when every other Lush does it). Did not even mention click&collect online as an option. I arrive: they don’t demo or show me anything. Little evidence of Product Knowledge. I’m left basically to fend for myself. Ask if I have all a range (they say yes). They stay at the counter instead of walking around to show me stuff :/. Bc their bath bombs are so disorganized I would have missed out on 3-4 cute Halloween ones. The selection at the store is v limited (no special fresh face masks, no valkyries, no Worry Monster, or red maple lip jelly). The baskets dirty w bath bomb dust. The counters scuffed and scratchy. When I was trying to check out an employee inhaled one of my snow fairy scrubees 🤮 so I returned it. Please do that with a tester but not something I was hoping to use all over. Then another employee leaned over my stuff and did this weird “huh” cough/wheeze thing 🤢. The susty girl in me usually loves the naked packaging. But this was too much so I put another ruined snow fairy scrubee back. 💔 They clearly did not want me to live my lushest life. Not a single ROAK or sample offered. There was one other person there and they treated me like they were so inconvenienced and rushed when they acknowledged me at all. The SF or Valley Fair Lushes would never.
• CM

  Cesar Michaca

  Oct 20, 2025
  5.0
  I love this store! They have so many fun products and amazing scents! The team is also amazing and go above and beyond!
• KP

  Katia Phillip

  Oct 5, 2025
  5.0
  BRUH THE SHOWER JELLY??!? I’m ABSOLUTELY OBSESSED.. I just had the most amazing hydrating coconut oil , coconut milk, piña colada, smelling shower in my entire life. I can’t believe I never used a SHOWER JELLY BEFORE? Why have I been wasting my sweet precious shower time with NO SHOWER JELLY?!?!! YALL PLEASE GET ONE.. YOU WILL BE SO BLESSED BY THE SMELL. I got the Bongo!! GET ONE RIGHT NOW. WHATEVER YOU ARE DOING DOESN’T EVEN MATTER ANYMORE TIL YOU SHOWER WITH ONE OF THESEEEEEEE. 🥹🩷🫶🏻Thank you LUSH🩷
• AG

  Andrew Gonzalez

  Jul 1, 2025
  5.0
  I always have a good experience at the Bay Street Lush. Staff are very helpful, kind, and knowledgeable - able to help guide you if you're unsure. Lots of seasonal product turnover means it's definitely worth a stop if you're at the mall.
• WH

  Woobie House

  Jun 30, 2025
  5.0
  Had the Best Experience Ever in this store Thanks to All The Beautiful Employees. Came in on the 28th of June, and Every Single Employee was sooo very friendly, helpful and I Felt Heard in a store that I usually feel a little outta place at any other location as I can’t always afford the wonderful products. To say I felt like part of the Lush community is an understatement. Every Single Employee treated me with the upmost respect I’ve ever experienced. Had me leaving feeling uplifted, seen and supported by the lush team. If I could 10 stars I would.

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