JCPenney Salon

Reviews

• AP

  Ariana Perrazo

  Jan 15, 2026
  1.0
  I walked in at 10am (no appt) for a highlight on my roots, was happy the girl said Dee could take me. I showed her the color bottle that my hair stylist uses on my hair and asked if she had that color, she didn’t but assured me that the bleach she uses will give me same color. Dee’s hair was also bleached blonde like mine so I had no reason to think otherwise. Dee took off the foils from my hair, and my hair was so ORANGE instead of bleached blonde. I was very upset. I told her this is orange and not blonde. She said she had to blow dry it and it would be lighter. After blow drying my hair, the color was still a very ugly orange now. She said sometimes that happens when highlighting darker roots. I told her I have been getting my hair highlighted over 20 years and I have never had my hair turn orange from highlighting. She took me to wash my hair and put something in my hair she was rubbing around for 20 mins, saying it will tone it out. It didn’t and my scalp was burning a little but I didn’t say anything because I wanted my hair fixed. She put highlights in it again and ironed my hair on the highlights. I never went under the warm hair dryer like my hair stylist does. After this time she took them out and I told her my hair still looks orange. It wasn’t as bad as the first time but it was still very noticeable orange. All I wanted was my roots bleached blonde like my hair is. She took me to the washer again and washed my hair and rubbed toner in it for ever. She kept saying this is way better, looks much better. Some of her coworkers walked over and told her what to do. Not to rub so much on my hair and let it sit for 10 mins. She finally took me back to the chair and started drying my hair. My hair is still orange, not as bright bright orange as the first time but very orange. Dee told me I can come back to her in a few days for a touch up and not be charged because she wanted me happy with my hair. Dee was a very sweet lady and I feel bad leaving a bad review but I was not happy with the outcome at all. I wanted a touch up of my blonde roots, and left with orange roots and hair. The colors aren’t mixed in that well either. Some spots are way lighter than others. I will not go back there even though she was a nice lady, she didn’t do my hair good. My scalp burned, and my hair color was it what I wanted. I still paid and tipped her, because I am not a jerk, she did try to get my hair back blonde but she couldn’t. I’m no hair expert or stylist so I don’t know what went wrong and why my hair turned orange. This has never happened to me before. I thought JC Penny Salon would be okay for a highlight. I have gone to JC Penny Salon one time in Palm Desert for a highlight and I left happy. No issues so I had no reason to think there would be a problem when I went to El Cajon. I didn’t leave there until 4:30pm. Six and a half hours later and my hair was still horrible. Most highlights take an hour and half. Not sure what the problem was here but I will not be going back.
• DL

  Dani Leigh

  Jan 13, 2024
  5.0
  The Hair Dresser was on point with my hair cut, she knew exactly what i wanted, she gave the best scalp massage while shampooing my hair!! And we had great conversation, she told me about her 42 year old parrot!! I havnt laughed that hard in a long time!! Thank you ladies!!
• CL

  Crystal Lewis

  Nov 3, 2022
  1.0
  Don't go here. I was a walk in and asked for a wash/blow out. Listed as $30 on their price list. They charged me $60 without telling me they charged extra for long hair (I have medium length hair to my should blades) and for curling it afterwards which I did not ask for. Then they had the balls to tell me that I should've asked how much it would be beforehand. I won't be back.
• GB

  Gina Brown

  Apr 20, 2022
  1.0
  Went in for a dye job, wanted black and my hair turned green within 48 hours. DO NOT TRUST THIS SALON!!!
• EW

  Elena Wilson

  Sep 18, 2021
  5.0
  I came to Bayar for haircut. I was very happy with the haircut and also really like the layers she cut. She did exactly what I asked for. My hair looks good and I would definitely come back. Highly recommend Bayar , she is the best

Frequently Asked Questions About JCPenney Salon