Spa Nordstrom - South Coast Plaza

Reviews

• SC

  Swanky Christy

  Feb 14, 2026
  1.0
  DO NOT WASTE YOUR MONEY: $225+ FOR AN INCOMPLETE TREATMENT I have been a loyal Nordstrom Spa client for over five years, but after this recent experience—and the appalling lack of customer service that followed—I will never return. I am beyond disappointed. I paid $225 plus tip for a HydraFacial that was barely a treatment. The technician completely ignored standard protocols. Instead of the continuous suction required to actually clean the skin, she used a useless "spot touch" method and avoided large areas of my face entirely. When I mentioned my skin was sensitive to manual extractions, she became fearful of the machine itself, taking multiple breaks and failing to perform the basic deep cleansing I came for. I left with the same clogged pores I walked in with. To make matters worse, I expressed these specific concerns to the manager, who completely ignored me. It is insulting to charge premium prices for subpar work and then refuse to acknowledge a long-term customer's feedback. If you want a real HydraFacial and professional management, go elsewhere. Nordstrom Spa has clearly lost its standards.
• CC

  Cc

  Feb 8, 2026
  3.0
  I initially requested for a female massage therapist, but I was told that they only had one available. In order for my friend and I to have a massage at the same time, one of us had to book with a masseur. He was friendly and professional, but he had calluses on his palms, making the massage experience somewhat unpleasant. The next day, my body felt sore. I don’t think he used optimal massage pressure.
• GJ

  Georgia jouret

  Sep 5, 2022
  5.0
  The pedicure was excellent, but it was pricy.

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