SEPHORA at Kohl's

Reviews

• KJ

  kimberly janica

  Nov 14, 2025
  1.0
  I had the worst experience here!! A lady who was wearing glasses helped me. Very rude. Very passive aggressive and verbally abused me to get out. I need her fired. I wish I knew her name to report her to HR. She might have been a lead/manager. She was at the store by herself.
• JD

  Jenna Native Doll

  Aug 3, 2025
  5.0
  Sephora girls are so nice especially Audrey in sephora always smiling and helpful
• MM

  Mariah Marie

  Apr 28, 2025
  1.0
  I went to Sephora and received the worst service ever. The lady who helped me claimed to be the manager. She was a heavy set woman named Maricol. I went in looking for a foundation and she rudely told me it was being phased out and they don’t carry it in store. I asked her if she could assist me with color matching for a new line. She became annoyed and began to help me. As soon as she saw a customer she offered to assist them and left abruptly, although there was another employee available and the store was empty. I asked her if she could provide me with a sample of setting powder so I could try it at home with a new concealer I was purchasing and she refused. She said, “I don’t do that.” I asked her multiple times if she could clarify what that meant and she kept repeating to that this is something she does not do. She also said she couldn’t give me a sample because there was no way for her to get the powder out of the container. For anyone who wears make up, we all know that setting powder is loose and there’s no reason why she couldn’t scoop it out of the container. Then I informed her that it was never an issue at my local Sephora and she said it was against store policy. I then told her it was fine that I would go ahead and take my birthday gift (because it is my birthday month) and purchase my makeup that I had. She said they were completely out of every birthday gift. Sephora always has multiple gift types available so for them to be completely out of every single gift was obviously not true and this was not reflected on their display. Maricol was disrespectful and discriminatory to me the moment I came into the store and refused to provide me with service and denied me my birthday gift. I’m not sure what’s wrong with her but it seems she had a personal issue. I was never rude to her or disrespectful I just walked out empty handed. I left and immediately went to another Sephora were I received excellent service, was given a sample of the same exact product Marciol said she just didn’t want to give me, and I got my birthday gift with great service. Shame on you Maricol for treating me like that when I came in kind and looking for some help. Get a new job because obviously customer service isn’t for you and you have no knowledge of makeup lines or makeup application

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