The Spa at Beverly Wilshire, A Four Seasons Hotel

Reviews

• AH

  Aimee Humphreys

  Mar 24, 2026
  5.0
  A real treat! Beautiful facility and one of the best massages I’ve had. Thank you Lisa.
• NC

  Nicole Cohen

  Mar 12, 2026
  2.0
  This is a review for the spa facility not the massage which was good. I booked 2 massages as a gift to my husband and his friend for their birthdays. While we usually visit theMaybourne spa and they were full, I opted to try this spa instead. My husband told me there was only ONE shower for everyone to use and nothing else.... they didn't even have basic amenities like q-tips or wet bags. Call me crazy but spending $600 should include the little stuff. I even asked to speak to a manager to no avail.
• NG

  Nicholas Grant

  Mar 8, 2026
  1.0
  Terrible services. Do not recommend.
• LD

  Lisa Dissman

  Feb 15, 2026
  5.0
  Diane did a fabulous job styling my hair for a special event. Lovely to talk with and asked me all the right questions to make sure I would be happy with my style. Hardly touched my hair the next morning for brunch!!! Thank you!!
• SS

  Sylvette Sawyers

  Feb 12, 2026
  3.0
  The spa at the Beverly Wilshire, a Four Seasons property, had several enjoyable elements, though overall it fell short of the elevated experience I expected from the brand. The space itself is pleasant but noticeably smaller than anticipated. The staff were professional and efficient, though the overall tone felt more functional than warmly engaging. On a positive note, the robes were exceptionally comfortable and stood out as one of the more thoughtful touches. I did notice that the intake information completed online didn’t appear to be meaningfully referenced upon arrival. I selected a standard robe size in advance but was given a double XXL instead. While not a major issue, it gave the impression that personalization — typically associated with luxury spa experiences — wasn’t fully carried through. Parking validation, however, was appreciated and convenient for the location. I was particularly looking forward to the eucalyptus steam room, but there was no eucalyptus scent present when I entered. I was told it is typically sprayed and that they may have run out; the receptionist did locate some, though it was left for me to dispense myself, which felt slightly at odds with the otherwise curated setting. The steam room itself was underwhelming. Heat and steam did not distribute evenly, and lying down on the lower seating area resulted in a noticeably less effective experience. Remaining seated or standing provided more benefit, making it difficult to fully relax in a reclined position. It was the first steam room I’ve experienced that felt neither hot enough nor designed for extended relaxation. The shower area was spacious but visually and functionally unremarkable. The shower head would not remain positioned properly, and the water flow was inconsistent and difficult to direct. The toiletries were pleasant and well appointed, though I was surprised not to see additional facial skincare amenities such as cleanser, moisturizer, or toner. For treatments, I initially booked a cryotherapy massage, but after consulting with the therapist we agreed a deep tissue massage would be a better fit. I receive massages regularly and tend to have high expectations; many experienced therapists can be less adaptable, but Neris was flexible, attentive, and genuinely enjoyable to work with, which made that portion of the experience particularly pleasant. I also did red light therapy afterward. The attendant offered to let me operate the machine myself or manage it on my behalf, though there was no explanation of what either option involved. Clearer guidance would have made the experience feel more intentional. The cloudy, colder weather made the pool and outdoor Jacuzzi less appealing options during my visit, leaving the steam room and showers as the primary wet areas available for relaxation. Upon checkout, I was not asked about my experience, though I was informed that an additional gratuity could be added on top of the included 20%. Overall, I wasn’t blown away. I’ve visited and regularly frequent spas that felt more thoughtfully appointed and offered a stronger sense of immersion at a better price point. That said, the tranquility room was a highlight. The selection of small bites and tea, along with the linens, cushions, and overall setup beside each lounge chair, created a genuinely relaxing environment. One small detail — the water feature (Buddha Board) beside my lounge chair was empty and needed to be filled before use so I filled it. I expect details like this, even if small to be addressed. Once set up, however, the space itself was lovely. In summary, while there were several bright spots, I expected a more cohesive and elevated experience consistent with the Beverly Wilshire and Four Seasons standard. Having previously owned property within a Four Seasons residence, I am familiar with the level of service typically associated with the brand, which made this experience fall somewhat below expectations.

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