The Spa at Beverly Wilshire, A Four Seasons Hotel

Reviews

• JJ

  Justine Johnson

  Feb 15, 2026
  5.0
  Lisa Was so welcoming and relatable. It was my birthday I will be back , it's a promise
• LD

  Lisa Dissman

  Feb 15, 2026
  5.0
  Diane did a fabulous job styling my hair for a special event. Lovely to talk with and asked me all the right questions to make sure I would be happy with my style. Hardly touched my hair the next morning for brunch!!! Thank you!!
• LL

  Lynn Leff

  Feb 13, 2026
  5.0
  The staff, the manager and the massage therapists were all Amazing. I highly recommend the entire experience I had two times on my visit . 👍🏻👍🏻👍🏻🥰
• SS

  Sylvette Sawyers

  Feb 12, 2026
  3.0
  The spa at the Beverly Wilshire, a Four Seasons property, had several enjoyable elements, though overall it fell short of the elevated experience I expected from the brand. The space itself is pleasant but noticeably smaller than anticipated. The staff were professional and efficient, though the overall tone felt more functional than warmly engaging. On a positive note, the robes were exceptionally comfortable and stood out as one of the more thoughtful touches. I did notice that the intake information completed online didn’t appear to be meaningfully referenced upon arrival. I selected a standard robe size in advance but was given a double XXL instead. While not a major issue, it gave the impression that personalization — typically associated with luxury spa experiences — wasn’t fully carried through. Parking validation, however, was appreciated and convenient for the location. I was particularly looking forward to the eucalyptus steam room, but there was no eucalyptus scent present when I entered. I was told it is typically sprayed and that they may have run out; the receptionist did locate some, though it was left for me to dispense myself, which felt slightly at odds with the otherwise curated setting. The steam room itself was underwhelming. Heat and steam did not distribute evenly, and lying down on the lower seating area resulted in a noticeably less effective experience. Remaining seated or standing provided more benefit, making it difficult to fully relax in a reclined position. It was the first steam room I’ve experienced that felt neither hot enough nor designed for extended relaxation. The shower area was spacious but visually and functionally unremarkable. The shower head would not remain positioned properly, and the water flow was inconsistent and difficult to direct. The toiletries were pleasant and well appointed, though I was surprised not to see additional facial skincare amenities such as cleanser, moisturizer, or toner. For treatments, I initially booked a cryotherapy massage, but after consulting with the therapist we agreed a deep tissue massage would be a better fit. I receive massages regularly and tend to have high expectations; many experienced therapists can be less adaptable, but Neris was flexible, attentive, and genuinely enjoyable to work with, which made that portion of the experience particularly pleasant. I also did red light therapy afterward. The attendant offered to let me operate the machine myself or manage it on my behalf, though there was no explanation of what either option involved. Clearer guidance would have made the experience feel more intentional. The cloudy, colder weather made the pool and outdoor Jacuzzi less appealing options during my visit, leaving the steam room and showers as the primary wet areas available for relaxation. Upon checkout, I was not asked about my experience, though I was informed that an additional gratuity could be added on top of the included 20%. Overall, I wasn’t blown away. I’ve visited and regularly frequent spas that felt more thoughtfully appointed and offered a stronger sense of immersion at a better price point. That said, the tranquility room was a highlight. The selection of small bites and tea, along with the linens, cushions, and overall setup beside each lounge chair, created a genuinely relaxing environment. One small detail — the water feature (Buddha Board) beside my lounge chair was empty and needed to be filled before use so I filled it. I expect details like this, even if small to be addressed. Once set up, however, the space itself was lovely. In summary, while there were several bright spots, I expected a more cohesive and elevated experience consistent with the Beverly Wilshire and Four Seasons standard. Having previously owned property within a Four Seasons residence, I am familiar with the level of service typically associated with the brand, which made this experience fall somewhat below expectations.
• JH

  John Hernandez-Ball

  Jan 28, 2026
  1.0
  Extremely disappointing experience and terrible customer service. My partner and I visited the Four Seasons Spa to celebrate our anniversary, hoping to spend time together before and after our services. Because this is a gender-specific spa, communication was especially important — yet it was completely mishandled. I waited in the lobby for 20 minutes—twice—while my partner was inside, and the staff never once informed her that I was waiting. After waiting the second time, I explicitly told the staff to let her know that I was going to the pool. They said they would — but they never did. As a result, I sat in the pool alone for over an hour, while my partner had no idea where I was. We lost a significant amount of time together on what was supposed to be a special anniversary experience. What made the situation worse was the response from the manager, Carene. She spoke down to us, dismissed our concerns, and denied that anything went wrong, even though the lack of communication was obvious. There was no apology or accountability — only repeated statements that she “disagreed” with our experience. For a brand like the Four Seasons, this level of customer service is unacceptable. Our anniversary was negatively impacted, and instead of empathy or professionalism, we were met with indifference. I would never return here again. The customer service was terrible, and I do not recommend this spa.

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