Diptyque North Beverly

Reviews

• BR

  Brian Ray

  5 days ago
  5.0
  I had such a wonderful experience at the Diptyque boutique on North Beverly. The store itself is absolutely beautiful, calm, elegant, and perfectly curated. Every display feels intentional, and it is easy to explore without feeling overwhelmed. The atmosphere is luxurious but still welcoming, which made it a joy to browse. I originally came in shopping for candles, and the selection was incredible. Elizabeth helped me compare different scents and made the process feel easy and enjoyable. I never felt rushed or pressured, and she was attentive without hovering. She also introduced me to a few fragrances, which was such a treat. Her recommendations were thoughtful and perfectly suited to my taste, and I ended up discovering scents I would not have picked on my own.
• JD

  J D

  Dec 29, 2025
  1.0
  I’ve been to multiple Diptyque boutiques and this Beverly Hills location is consistently the worst experience. Depending on who is there the staff come off as either confused or aloof and vaguely irritated that you’re even there when you walk in. Instead of being welcoming or helpful, it feels like you’re inconveniencing them by wanting to shop. What’s especially uncomfortable is how closely they watch you while you’re in the store, like you’re about to pocket a candle. I know the store is small but either shop with me or go do something else till I have a question. I’ve even spoken with the manager, and unfortunately the tone starts at the top. Which is a shame, because the whole point of going to a Diptyque boutique is the experience and service. If that’s missing, there’s really no reason not to just buy elsewhere (department stores, online, or frankly the gray market). I get that this is Beverly Hills and a tourist-heavy area which isn’t the easiest to work but so are many other Diptyque stores, and this is the only one where the service feels this cold and suspicious. Diptyque seems to have lost perspective that people come to the boutique for the service they won’t get elsewhere.
• LL

  Linkedspot

  Dec 26, 2025
  1.0
  The most pretentious grove experience. One where you’re kept outside under “velvet rope” until they’re ready for you. Except entry is largely unmanned and not a hint of welcome. I’d suggest the Larchmont/Beverly Hills location, but their company’s hiring practices leave a bad taste in my mouth at the end of the day.
• AA

  acarajeinlove1

  Sep 23, 2025
  3.0
  When it comes to customer service in Beverly Hills, I was very disappointed. I will never contact them again; I prefer to go to the mall.