Diptyque North Beverly

Reviews

• NS

  Natalie Smith

  Apr 5, 2026
  1.0
  Bad customer service
• RR

  Ryan

  Mar 29, 2026
  1.0
  As a longtime Diptyque customer who’s bought and loved dozens of candles along with fragrances and other products over the years, this review is hard to write. Do yourself a favor and avoid this location at all costs. I’ve not experienced the level of endless upselling pitches and carelessness that consistently occurs here at any other Diptyque location. The culture in this specific boutique resembles a used car dealership. The samples are also worse than other locations.
• EC

  Elle Cox

  Mar 9, 2026
  5.0
  Was served by the amazing Liz. She was amazing and our whole experience was truly memorable. Lovely store too with every Diptyque product. Will be back !
• BR

  Brian Ray

  Feb 22, 2026
  5.0
  I had such a wonderful experience at the Diptyque boutique on North Beverly. The store itself is absolutely beautiful, calm, elegant, and perfectly curated. Every display feels intentional, and it is easy to explore without feeling overwhelmed. The atmosphere is luxurious but still welcoming, which made it a joy to browse. I originally came in shopping for candles, and the selection was incredible. Elizabeth helped me compare different scents and made the process feel easy and enjoyable. I never felt rushed or pressured, and she was attentive without hovering. She also introduced me to a few fragrances, which was such a treat. Her recommendations were thoughtful and perfectly suited to my taste, and I ended up discovering scents I would not have picked on my own.
• JD

  J D

  Dec 29, 2025
  1.0
  I’ve been to multiple Diptyque boutiques and this Beverly Hills location is consistently the worst experience. Depending on who is there the staff come off as either confused or aloof and vaguely irritated that you’re even there when you walk in. Instead of being welcoming or helpful, it feels like you’re inconveniencing them by wanting to shop. What’s especially uncomfortable is how closely they watch you while you’re in the store, like you’re about to pocket a candle. I know the store is small but either shop with me or go do something else till I have a question. I’ve even spoken with the manager, and unfortunately the tone starts at the top. Which is a shame, because the whole point of going to a Diptyque boutique is the experience and service. If that’s missing, there’s really no reason not to just buy elsewhere (department stores, online, or frankly the gray market). I get that this is Beverly Hills and a tourist-heavy area which isn’t the easiest to work but so are many other Diptyque stores, and this is the only one where the service feels this cold and suspicious. Diptyque seems to have lost perspective that people come to the boutique for the service they won’t get elsewhere.