SEPHORA

Reviews

• PS

  Pra Shar

  5 days ago
  1.0
  Extremely rude and disrespectful staff Discrimination against brown people everytime I visit Not sure why people working in any store downtown feel they have achieved something exceptional Girl, you working retail minimum wage. Please fix that attitude
• PK

  Param Kaur

  Sep 19, 2026
  5.0
  I love going here and also I went this time I think I have a new friend Jennie. She is so nice and friendly. I asked her for an advice she gives me a best advice and her nature is so nice.Thanks Jennie for your help. Infact all other staff was so good. I really appreciate their hardwork. I will love going here most of the time 🥰
• AA

  Alicia

  Sep 18, 2026
  2.0
  Sephora Pacific Center After being directed 3 times to where I had to pick up my online order, the attendant was sassy and sarcastic when I had said I don’t need a bag and would like to be reimbursed. Why do I need to buy a bag when in Toronto I don’t? Anyways the guy was like “yes I’ll get you your twenty five cents.” It’s not that I can’t afford it; it’s the principle esp when that money doesn’t even go to the environment. Regardless I didn’t need his attitude when he belted it out loud.
• AR

  Anna reviews

  Sep 14, 2026
  1.0
  I had a horrible experience from one of the staff(Asian girl with long hair). I asked her to do a shade match on tower 28 foundation, she immediately picked up 3 shades darker to my skin tone and picked up the bottle and put next to my face. I immediately knew she didn’t know anything about undertone, or shades in general. So I opened up TikTok to see what’s the shade one of the brown influencers was using and I told her to use 12.5n, that will be my shade cause I have olive neutral undertone. And asked her to give that one and tan neutral samples. Since I was already there I asked I wanna get sample of live tinted sunscreen as well. In my mind I might get sample for both products and put one online order to avoid hustle. By the time, she was already pissed and gave me weird vibes and I asked for I need help for huda… did not finish the sentence she immediately said “ I CAN ONLY GIVE THREE SAMPLES “ she didn’t hear what I was even gonna ask. I was shocked by her facial expressions and gestures with hands. Then she went on saying huda is at the end and go ahead with the HAND GESTURE AND FACIAL EXPRESSIONS!!!! I always heard about mean,rude girl energy from Sephora employees but this was my first time experiencing!!! Huge thanks to the manager Jacquline, who came up to me and listen what happened and offered help. But girl like her doesn’t belong to Sephora and doesn’t align with Sephora values, culture and motos. Please DO BETTER!!!
• YN

  Yoonzi Na

  Sep 9, 2026
  1.0
  The name of cashier that helped me today was Asiya. Asiya! You ruined my experience at Sephora today. If there is an event going on at the company you are working at, you should know. I had to ask her if the 500 point event was going on and she mentioned no. Proceeded to charge me and when i told her no, it is still going on until tmw, she scolded me and said now i cannot get the 500 points because i didnt tell her earlier. First of all, you were in the wrong and told me that the event is not going on anymore. Second, yes i was able to get the 500 points by returning the item and buying again. If you made a mistake, apologize and stop having an attitude like that. Greeting with a smile when customer comes with a smile also helps. You are not above anyone. Be humble.

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