SEPHORA

Reviews

• TW

  Teresa Widdifield

  Sep 26, 2026
  1.0
  Bought a product online and did not receive it for a week after. Their 30 day policy starts the day u purchased but never received. Sales associate Nicole did not allow a store credit the item I bought is now useless to me. Store receipt says 30 days but item was not delivered on the day I bought it. Terrible customer service. Would never buy from them again.
• LM

  luke m

  Sep 26, 2026
  1.0
  Hello, i’d like to share my experience with This Oakridge sephora location. I went in to purchase Birthday gifts for my wife. as i walked in the Employee at the entrance Welcomed me Nicely. i then got to the Perfumes and started Looking around. to Which i noticed an employee hovering over me, They didn’t ask if i need help or if im looking for anything they, only watched my every Move? As i walked around she Followed me around the store, i Told her i don’t need help. She still followed me around the store and would NOT STOP STARING. KAMLA YOU ARE A HORRIBLE PERSON AND SHOULD LOSE YOUR JOB!!!. You told me i Should likely leave because “I’m Just a WINDOW SHOPPER AND CANT AFFORD TO BUY!!”, You are a terrible person and are Far from helpful. You made me feel terrible and i will NEVER EVER Shop at this location again. I will Direct My family & Friends to Steer away from this location aswell. Kamla i Wish you are reading this. Please learn how to treat Human being as such. You are racist, Judgemental and Disgusting. I’ll be purchasing my Gifts from the Pacific centre location Thank you.
• TA

  Tanzina Afrin

  Sep 16, 2026
  2.0
  Customer service here is very bad. i asked for their suggestions for an eye cream. But they didn’t even bother to show me the product. Instead one of their employees just showed me to go to a certain direction. That is it. Oakridge mall Sephora should give training to their employees about how to deal with customers. Later I came out without buying anything. By the way, it was 15th sep,2026 afternoon .
• A

  刘懿萌

  Sep 16, 2026
  1.0
  I had a very unpleasant experience with the manager (Malina?/Sara?) while trying to use the Friends & Family discount. She told me the discount was only for employees of the mall. I pointed to the promotion and asked, “Even the Friends & Family discount?” Her response was extremely dismissive — she closed her eyes, rolled them, and smiled in a way that felt very condescending and uncomfortable. She then told me that she is a Sephora manager, so if she says the discount cannot be used, then it cannot be used, and insisted that it was for employees only. Honestly, if the promotion is truly restricted to employees, then why is it called “Friends & Family”? I was simply asking for clarification because the wording was confusing. There was absolutely no reason to respond to a customer with that kind of attitude. Whether or not I was eligible for the discount isn’t even the main issue. The way Malina handled a very normal question was unnecessarily rude and dismissive. As a manager, I would expect much more professional and respectful communication with customers.
• MM

  Mapui

  Aug 20, 2026
  1.0
  I came to shop here a week ago and only now have had the breathing room to write this, as I’m still appalled by the behaviour of the manager here. I lined up to pay and I guess the manager had a bad day — but when it came to my turn to pay, I overheard her talking badly about the previous customer. I found it really unprofessional to talk behind a customer’s back behind the counter especially given that other customers can overhear. Anyway, the cashier was very friendly and helpful. But when I asked for samples, for my birthday month, they ran out of what I wanted. Before I could even say anything, the manager turned around and gave me a dirty look as if I was “cheap” for asking for my birthday samples. I understand she might have had a bad day, but she didn’t need to wear the expressions on her face, nor did she need to talk behind peoples back behind the counter… And making people feel ashamed to ask for their own perks… smh. She made it seem like being a VIB wasn’t enough and said something to do with my status there .. Which I find so appalling. I understand you’re working at the Oakridge location, but that attitude and the way she presented herself as a manager was disgustingly behaviour. I can’t even believe she got hired as a manager to represent Sephora, let alone the Oakridge location. I didn’t get a good glimpse at her name tag, but I think it was Sara. I wouldn’t recommend shopping here unless you want to deal with her attitude.