MAC Cosmetics

Reviews

• HH

  hannahmary13

  1 day ago
  5.0
  Shoutout to Jordan!!! I came in a couple of weeks ago looking for help with my undertone and she was SO helpful. I've spent a few years trying to figure it out, and as a very pale redhead its been very confusing 🫤 Even after trying different undertones myself, listening to online advice and even having a personal makeup lesson - my foundation undertone always seemed off and just greyed my face. Within a couple of minutes, Jordan was able to figure it out and im so grateful!! Turns out i have a yellow undertone and am on that side of the colorwheel (even tho im very pale). Once we started testing out foundation and concealers i could see it worked with me perfectly and finally felt like for once a foundation didnt dull my face or make me orange👌🏼 I also loved how although i didn't buy anything initially, she really took the time to understand my preferences and what would work with me best. I'm still testing out my samples she gave me, but i will be back in soon to pick a few things up :) Thanks for your help again Jordan
• TD

  Tech Diva

  2 days ago
  5.0
  Elina helped with my shade match. Took a her time, asked about my daily makeup routine, and looked for products suitable for me. Very personalized experience
• SW

  S Wallace

  May 16, 2026
  1.0
  Lack of professionalism. I booked an apt for makeup services online and when I drove downtown and went in, they said multiple staff showed up sick that day and couldn’t help me. Please fix your booking system or call clients in advance of me wasting my time. Not cool.
• MB

  Modulavoce di Cinzia Candela B

  May 15, 2026
  1.0
  Today, 14 May 2026, I’ve decided I won’t set foot in that shop on Burrard again. In fact, I went into the shop at around 1.50 pm and, when I asked for a specific product, I was very polite and smiling, but I was told three or four times that what I was looking for wasn’t available in Canada and, straight after, the shop assistant tried to replace it with another product I wasn’t interested in. I would like to tell that very young sales assistant with long black hair that courtesy is not an option when serving a customer, but a priority. Naturally, I will tell as many people as possible about the rudeness and arrogance I encountered. I have worked in the retail sector and would never have imagined treating a customer the way I was treated. No comment on the quality of Mac, but on the quality of the staff, yes.
• AJ

  Ada Jun

  May 7, 2026
  5.0
  I came to this location last month and Alina was so helpful and so knowledgable with what MAC can and can't do. She isn't trying to sell me what's the trendiest things, she's trying to get to know MY needs. She understands what I need as an artist. You can tell she is seasoned artist with extensive product knowledge. Thank you Alina! Keep doing what you do!

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