SEPHORA

Reviews

• BI

  Bonkosa Ilanga

  Aug 14, 2026
  2.0
  Good selection, but customer service is dead here, although the greeter was nice.There are other suppliers to explore until Sephora as a whole elevates their service.
• KT

  Kiran Tiwana

  Aug 10, 2026
  5.0
  Alice had great customer service really set the tone for an amazing shopping experience and she was A step above the rest. Will certainly be returning to this location thank you Alice for all your help!
• CU

  Cel Uyjioco

  Aug 7, 2026
  1.0
  Very poor service considering it’s a new branch. I asked for help 3x. No one has helped me. And I was ready to buy
• LZ

  Liza Zaher

  Aug 2, 2026
  5.0
  I got my full face makeup done by michelle T for my brother's anniversary party. I absolutely loved the makeup and I a lot of people asked about my makeup artist. Michelle herself is a lovely person. She made me laugh and I loved her easy and friendly going personality. Definitely coming back and recommending this place. I wish I could rate over 5 stars
• ZT

  Z T

  Jul 26, 2026
  1.0
  I had a very disappointing experience at the location. Unfortunately, the customer service was far below the standard I expect from Sephora. The store floor was filled with employees standing together and chatting while customers were waiting for assistance. At checkout, there were only one cashier trying to manage a long line, which made the wait unnecessarily frustrating. What bothered me the most was how I was treated during my return/exchange. I was returning an item well within Sephora’s return policy and was completing an exchange. As a paying customer, I should not feel judged for using a policy that the company itself offers. The employee assisting me came across as dismissive, judgmental, and unprofessional throughout the interaction. I also clearly requested both an emailed receipt and a printed copy. Instead of acknowledging my request politely, she appeared visibly annoyed, rolled her eyes, handed me the bag, and simply said “bye.” Even after I wished her a good day, there was no basic courtesy in return. Customer service is about treating every customer with respect, regardless of whether they are making a purchase, an exchange, or a return. Every customer is spending their own hard earned money and deserves to be treated professionally. I hope Sephora management takes this feedback seriously and reviews the level of customer service and professionalism at this location. A luxury beauty retailer should have employees who communicate respectfully, listen to customers, and create a welcoming shopping experience not one where customers leave feeling judged and unwelcome.