MAC Cosmetics

Reviews

• MW

  Manha Waseem

  4 days ago
  5.0
  I hope its the right location the guilford mall one the lady working there name sharee I hope I got the name right was really nice and paitent the first person who gave me the right shade according to my skin she was very helpful and humble told me what would be best for my skin she deserves a raise she was the best will definitely come back because of her. Thank to her very humble and helpful
• RH

  RAHANUMA HAYDER

  Jun 6, 2026
  5.0
  The team at this MAC location is incredible! Every employee I interacted with was genuinely welcoming, super nice, and brought the best enthusiasm to the floor. Their customer service matches the premium quality of the products. Would love to visit again just for the great energy.
• DC

  D Corr

  Jun 1, 2026
  5.0
  Ask for Ruzna!!!! She’s a manager and wow is she on point with skin tone and undertone!! I’m super fair and blond and she helped me out with some summer lipsticks and I am so happy with the three I got! I had to do exchange from a previous purchase and there was no problem at all. If you want incredible on point assistance.. Ruzna is it!!!
• AM

  Angela M

  May 4, 2026
  5.0
  I’ve always shopped at MAC and the service is great but this time was exceptional because of Olivia! She was so helpful and attentive and made me feel beautiful even before I had any makeup on. I will definitely be back and look forward to more makeup tips and advice from her!!
• JJ

  Jasmine Jasmine

  Apr 19, 2026
  1.0
  I’ve always been a loyal MAC customer, I’ve received birthday gifts over the years because of how much I spend with the brand. Unfortunately, my recent experience completely changed that. I wanted to introduce a friend to this location, but it turned into a very disappointing situation. She used my account so she could save her 15% first-time discount for a future purchase where it would actually apply, since the gloss she wanted was a new product and excluded. As someone new to makeup, she didn’t fully understand the points system, and when she tried to return the gloss, things became unnecessarily difficult. The manager, Shaheen, was rude, condescending, and unhelpful. Instead of assisting, she made inappropriate comments and tried to imply that I was using my friend just to collect more points for myself so I could get a birthday gift. She also kept pushing the idea that my friend “didn’t even get a discount anyway,” suggesting she should have just let me take the points. This was completely unprofessional, uncomfortable, and out of line. My friend left feeling humiliated and embarrassed. She felt rushed, as if she was holding up the line, and noticed staff laughing among themselves, which only made her more uncomfortable and anxious. I’ve never had a negative experience with MAC before, but this was enough to leave a lasting impression…for both of us. Sadly, my friend has said she won’t return to this location again.

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