SEPHORA

Reviews

• CT

  Chloe Tai

  5 days ago
  1.0
  Not good service when trying to get some help and suggestions.
• MS

  Margaux Salinas

  Sep 19, 2026
  1.0
  My disappointment regarding an experience I recently had at Sephora (Richmond Location) September 14, 2026. My husband and I specifically went to the store because I was interested in purchasing Sauvage Elixir, 100 mL. We went to the fragrance section and asked a Sephora Beauty Advisor if there was a sample available or if a tester could be opened so that we could smell the fragrance before purchasing it. We were very clear that we were seriously considering purchasing the 100 mL bottle. The Beauty Advisor told us that she needed to speak with her manager before opening a new bottle for us to test. We waited for approximately 30 minutes while she checked with the manager. After waiting all that time, we were told that Sephora no longer carries Sauvage Elixir and that the fragrance had been discontinued. I was extremely disappointed, especially because we had specifically come to the store intending to purchase it. However, when we returned home, I decided to check Sephora’s website myself and discovered that Sauvage Elixir is still available online, with bottles showing as available at stores. This made the experience even more disappointing. If the product was actually available, I don’t understand why we were told that Sephora no longer carries it. If the issue was that the store did not have a tester available or that the employee/manager did not want to open a new bottle for testing, I would have appreciated being told that honestly rather than being given inaccurate information. I have been a Rouge member for more than a decade, and I have always expected a certain level of customer service from Sephora. I understand that employees may have policies regarding opening products, testers, and inventory, but customers should still be given accurate information and treated with consideration—especially when they are making a genuine effort to purchase a product. What was particularly disappointing was that we waited nearly half an hour simply to receive information that turned out to be incorrect. I hope Sephora can look into what happened at this location and clarify the proper procedure for handling situations where a customer wants to test a fragrance that is available in store but does not have an accessible tester. I am not writing this simply because I couldn’t test a perfume. I am writing because of the time we spent waiting, the inaccurate information we were given, and the overall customer service experience. As a long-time Rouge member, I expected better.
• SA

  Saman Ayaz

  Sep 17, 2026
  1.0
  ABYSMAL SERVICE FROM MELON while cashing out. I always come to this location for the kind and lovely service from all the other team members but Melon truly ruined my day. I was asking simple questions and she treated me like I was harassing her. I was inquiring if I could return an item which I had bought within the last month and already used then rebuy it as a part of another transaction so I could receive the 20% off family+friends discount. At first she completely refused until other team members stepped in to clarify (I work at Shoppers BeautyBoutique and this is possible there so I was wondering if the same could be done at Sephora; I just avoid returning and wasting already used product so I was hoping I could rebuy the same item). Then, she told me to "not do this again".. when I said excuse me she said "nevermind. forget about it"... I had other simple questions and was being polite the entire time and she became aggressive and told me to come back another time so someone else can serve me mid-transaction. I am so in shock. Everyone else was super sweet and helpful as always. I apologize for this review as I truly do appreciate everyone else's wonderful customer service but this was the first time anything like this has happened to me and not I nor other customers deserve this kind of treatment.
• CB

  Catherine Bi

  Sep 13, 2026
  1.0
  Bad service ngl I went in and ask for a recommendation on the makeup powder employee is super rude like what and they keep kicking the ball and the employees aren’t even helpful like what she walked to the side and randomly pointed at one ? I ask for a cheaper option one laughed the audacity and she pointed at other random option 5 dollars more expensive! Sephora have better employees
• AK

  Alisha K

  Sep 13, 2026
  5.0
  I had trouble figuring out some products until one of your employees, Lauren, came over to assist me. She patiently answered every question I had and was extremely helpful throughout the entire experience! She was very knowledgeable about the products and took the time to help me find exactly what I was looking for. She genuinely made my shopping experience so much easier and more enjoyable. Her customer service really stood out, and I truly appreciated her help!

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