SEPHORA

Reviews

• AK

  arjot Kaur

  3 days ago
  5.0
  I had such a wonderful experience at Sephora, thanks to Phoenix! She was incredibly helpful, kind, and patient. It was honestly the first time I felt like someone really took the time to understand what I was looking for and helped me find the right products.Thank you, Phoenix, for going above and beyond!
• AK

  AMANPREET KAUR

  Aug 11, 2026
  1.0
  Very disappointing customer service. I asked for help yesterday, and the staff member named Myla responded in a very rude and dismissive way. She even said over her headset, “I need someone to help because I can’t do it alone,” in a tone that felt very disrespectful. There was no smile, friendliness, or effort to make me feel welcomed. Definitely not the customer service I expected.
• MS

  Mystery Shopper

  Aug 2, 2026
  5.0
  I had such a wonderful experience at Sephora today! Everyone was so friendly, welcoming, and constantly checking in to make sure I had everything I needed. The store was beautifully organized, and all the shelves were fully stocked, which made shopping so enjoyable. A special thank you to Seza, who went above and beyond to help me. She really listened to my skin concerns, recommended products that would help me achieve my skincare goals, and took the time to explain exactly how to use each one. She even processed my purchase for me, which meant I didn't have to wait in line-such a thoughtful touch! Customer service like this is why I love shopping here. ❤️Thank you to the entire team for making my visit such a positive experience. I left feeling excited, confident, and so grateful!
• AS

  alexa stevens

  Jul 30, 2026
  1.0
  I am writing to report an interaction I had at your store that I found extremely unprofessional. While shopping with a friend, an employee approached us regarding an item my friend had placed in her pocket while we were still browsing. I understand why staff may need to address situations like this, however the employee was very hostile which caught my friend off guard she isn’t confrontational and panicked what to say as she understood why it may have looked bad. therefore we were asked to leave and we’re about to walk out I also politely asked if I also needed to leave as i had product in my hand i was planning on purchasing and was told to "get better friends." I had no involvement in the situation, and the comment was unnecessary, disrespectful, and inappropriate. Customers should be treated with respect regardless of the circumstances.
• CB

  cousinsCollab Baquial

  Jul 23, 2026
  2.0
  July22-part 1 I've loved shopping at the Sephora in Pine Centre Mallever since it opened. I live almost an hour away, but Istill make the trip whenever I can because it's something my kids and I genuinely enjoy doing together. While I browse makeup, skincare, and fragrances, my kids love looking around too becausethey're interested in makeup as well. We've always felt welcome there, so today's experience was reallydisappointing. Today was my day off, and I was excited to finally buysome makeup I'd been wanting for a while. While I was testing products, my two kids, who are 6 and 10,were trying some of the makeup samples using thedisposable sponges and tissues that are provided. A staff member named Kelly came over and spoke directly to my children, telling them to use fewer tissues and sponges. My kids immediately thought they had done something wrong and came to find me looking upset. When I asked what had happened, Kelly explained thesituation. I told her that if there was a concern aboutmy children, I would have appreciated if she hadcome to me first instead of speaking to them directly.They're young kids, and I could have easily handledthe situation myself. Instead, they were left feelingembarrassed and scared, and they wanted to leave. I later spoke with the manager, Kelsey, who was kind, patient, and really listened to what I had to say. I trulyappreciate how she handled the conversation. She made me feel heard, and I'm grateful for thecompassion she showed. Even so, the experience had already changed the mood of our day. I left the store without buyinganything, even though I had planned to make severalpurchases. I took my kids to the toy store afterward to help cheer them up. While we were still at the mall, I decided to place an online order for in-store pickup instead. When I toldmy kids we needed to go back to Sephora to pick itup, they both said, "No Mommy, I'm scared to go there." That honestly broke my heart. Sephora has always been somewhere we enjoyed going together, and nowmy kids were afraid to even walk back inside. When it was time to pick up my order, they refused to come into the store. They waited outside, hiding off tothe side because they were genuinely scared to goback in. Seeing that as a parent was heartbreaking. I went inside to pick up my order and mentioned what had happened to a couple of staff members. I wasn'ttrying to argue or get anything for free. I simply wanted them to understand how much this hadaffected my children and why I felt the situation could have been handled differently. I was then introduced to another manager, who Ibelieve was named Janine. Unfortunately, I didn't feel like she understood where I was coming from. She seemed impatient, and during our conversation she said, "I heard you. What else do you want me to do? Do you want a treat?" I was honestly shocked. I told her, "I don't need a treat, and I'm not asking for anything. I just wanted you to know that my children are outside because they're too scared to come back into the store." That response made me feel dismissed. I wasn'tlooking for compensation, discounts, or freeproducts. I just wanted someone to understand the impact this had on my children and why it mattered to me. I completely understand that staff need to monitor product usage, and I respect that. But when it comesto young children, I really believe it's better to speak with the parent first whenever possible. A quickconversation with me would have avoided making my kids feel embarrassed or frightened. I've supported this Sephora since it opened, and it's become one of the places my family enjoys visiting together.

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