SEPHORA

Reviews

• EK

  E K

  Sep 29, 2026
  1.0
  Terrible customer service. I didn’t realize I arrived close to closing (10 minutes prior), but when I got there, I wasn’t even greeted with a hello. The manager said “we close in 5 minutes, how can I help you?”. I said no problem, I’m making a return. She said “yepC to the front counter”. Eden, who greeted me at the counter… was AMAZING, so complimentary and helpful. However, when I completed my return and headed to the doors, I went to open them and the MANAGER again… goes “um ok, I’m supposed to open it but ok”. I turned around as I was appalled and I said, wow you’re being very rude. And she simply shut the door on me. Extremely unprofessional and disappointing for such a popular branded store to be greeted that way, and also to leave that way. Management training is definitely needed.
• SL

  Seeruh Lindsey

  Sep 21, 2026
  5.0
  I got my make up done to feel good about myself for my 37th birthday as a treat while I'm battling an illness and awaiting a transplant. Jenna made me look amazing and listened to me and gave me the exact look I was hoping for. She was gentle and patient with me as I have neuropathy and it's hard to stay still at times. The services provided were affordable and she was fast!
• SP

  S Patrick

  Sep 19, 2026
  4.0
  About half of the products I wanted were out of stock, but otherwise its a pretty decent store. There are so, so many staff members on hand, which is a good thing if you're in need of them. The music is too loud.
• RR

  Rose

  Sep 15, 2026
  1.0
  While in the store I was helped by a new employee. I was returning an item and that item was past the date, no issues I get that they couldn’t return it but what I didn’t like was that when I told the employee my receipt was done through email and that it was an online purchase she had said “I found it, you actually did buy it”. I am a First Nations Canadian person and I cannot help to wonder if there was prejudice involved though the employee came off as nice otherwise. This comment is inappropriate said to anyone and I will take appropriate action and speak to customer relations next time if need be.
• GS

  gurman sidhu

  Sep 11, 2026
  5.0
  Their employee Chanel is genuinely one of the sweetest people I’ve ever met. She was so kind, patient, and actually took the time to listen to what I needed. She helped me choose products based on my needs and i never felt rushed or like I was inconveniencing her, which made the experience so much nicer. She was absolutely lovely, and Sephora is very lucky to have her! ❤️