Aveda Store

Reviews

• AS

  Ariana Shi

  Jul 15, 2026
  5.0
  The lady who was working on July 14 around 7:30 PM (the cat lover!) was very kind and helpful. She used a device to analyze my scalp and hair (cool technology so I forgot to ask her name) then recommended products based on my sensitive scalp. She was very patient and explained everything clearly, which I really appreciated. Excellent service! And I started using the products yesterday, and they’ve been great so far!
• EZ

  Essie Zhang

  Jul 9, 2026
  1.0
  Very disappointing experience. I saw an unboxed hairbrush on display and assumed it was a tester, but the staff told me it wasn’t and that the store doesn’t have any tester brushes at all. It’s hard to understand how customers are expected to buy a premium hairbrush without even being able to try one. The interaction also made me feel unwelcome. I don’t know if this is Aveda’s policy or just this store.
• LD

  Laish D

  Aug 16, 2022
  1.0
  Not the pleasant experience we had. We stopped by the store at around 3pm today, the lady working there greeted us and asked us if we needed any help. We asked her if the store carried a certain hair product she said that they didn’t have it. Okay that’s totally fine and understandable. But then, her tone changed on us from friendly to assertive. By her tone, it sounded like she was either the manager or the owner of the store. She asked us questions such as if we knew what Sally’s Beauty is and how to colour our hair when she was looking at me and I was standing in front of her with half-dyed hair. She was looking us up and down and talking to us as if we came from another planet. I felt uncomfortable, thanked her and took my family member from there and left after she finished talking to us. She acted as if we offended her coming into her store and asking for help. We didn’t feel welcomed at all. Never going back there again.
• MS

  Macky S

  Mar 12, 2022
  5.0
  Came by here to ask some questions, I met Leanne she’s very friendly and knowledgeable she helped me and my wife on how to take care of our hair, she was very thorough and explained well. She has that good personality and know what she’s talking about.
• JJ

  Josh

  May 21, 2017
  1.0
  I would say the staff is knowledge... or they BS their way to a sale. For a guy with dry hair I'm looking for a simple solution, they sold me a product that I can't return or exchange. Thanks for stealing 200$. I would warn anyone to not shop there, they are there just to meet their own selfish quotas. Worst I was more than happy to pay 200$ if they were going to tell me the truth about was the correct product for me to use. Very dishonest people.