Aveda Store

Reviews

• DR

  Deb R.

  Jan 16, 2024
  5.0
  Love this store and the new manager is friendly and VERY helpful. I learned about better products I should have been using and how to mix products. My hair is so much better now and less frizzy. Very happy.
• AC

  Ariel Chen

  Dec 1, 2023
  1.0
  I have booked a birthday party session in the store. I saw a small pile of mini products on the table with a travel size hairbrush. I asked the sales person if the products on the table are the freebies for the birthday party and she said yes. Before the party I also called and asked if the party includes hair scalp, facial and hand massage. The one who answered the phone said that because my party was on the day of Black Friday sales and there won’t be enough staffs to do both hair and facial. So I requested to change the date to the week after, and they confirmed that me and my friends could do hair and facial that day. However, the day we went to the store for the party there was only one staff in the store. I have booked the event two weeks ago and they seemed unprepared at all. The staff said that her colleague went for lunch break she can only do hair assessment and hand massage. I replied to her that last week your colleague had confirmed that we could to all the treatments and her answer was: I don’t know which colleague said that and we need at least wait for her colleague to come back to do the facial. When her colleague came back from lunch my friends still ended doing only the hair scalp assessment no hand massage and no facial. I, myself, ended up doing nothing! I came for the facial I already done the hair scalp assessment last month. It was a waste of time!!!! I came all the way from Vancouver to metropolis for nothing!!! Worst experience ever! Also, we only got one small sample in the end and no hairbrush. They said that we each of us had to purchase over 50d dollars to get the travel size hair brush. I just bought a bunch of their stuff on Black Friday and was hoping to enjoy the party. They should’ve made it clear in the first place. So they were just tricking us to go to their store and buying products. I am never shopping at this store again!!
• MS

  Macky S

  Mar 12, 2022
  5.0
  Came by here to ask some questions, I met Leanne she’s very friendly and knowledgeable she helped me and my wife on how to take care of our hair, she was very thorough and explained well. She has that good personality and know what she’s talking about.