SEPHORA

Reviews

• VS

  Victoria Sanchez

  Nov 16, 2025
  1.0
  when you’re picking up your items in the curbside pick up. Make sure that you are parked in the parking spot for curb pick up ONLY. Even if the app is telling you to write a description of where you’re parked, they will not go anywhere else unless you are parked in the curb pick up. Which I completely understand, but when There’s cars parked there, where are you supposed to park? Wait until they leave ? and I didn’t think it would be a big issue since on the app it does say to write a description of what vehicle you’re driving and where you’re parked I waited and no one came out until I called and I was informed that they will not take out the items to you unless you’re parked in the parking for the curb pick up since their cameras only reach where the curb pick up location is. But what is a little frustrated is that I had to call to confirm if they got my curbside Notification which they did but didn’t see me parked where I was suppose to be and I inform them on the app it gives you the option to put where your located and to put your number. If this is something that they are doing, that’s fine, but maybe they need to put it on the Sephora app or sending notification that you have to be parked in the curbside pick up.
• AA

  Adriana

  Oct 25, 2025
  1.0
  Lesson learned. Check the products in front of the cashier after purchase before leaving. This morning I bought a merit bronzing stick and once home I see the product was scooped out. I returned in the evening with my receipt for an exchange. At the door I mentioned what happed and why I returned. A red haired associate was very condescending and basically accused me of scooping the product out and returning for an exchange. I was told she was the manager. I am not confrontational but I did state she can check my account and see I have never exchanged or returned a product in the ~10 years I have been a Sephora customer. Poor customer service due to her tone.
• DP

  Dark Princess

  Oct 24, 2025
  1.0
  I had placed an online order and went to pick it up. I went to the front to the cash register and told the cashier I had an online order. She replied with annoyance in her voice that I was at the wrong spot. She said that she wasn’t suppose to leave the register but she would just to help me as if I was an inconvenience to her. She then asked for my barcode and I said that I did not receive one. She reply in a rather unpleasant tone that I couldn’t get my order without it. I tried to get it on the app but it would not load. I showed her my phone and explain that it was not loading. She then made a big sigh and asked for the confirmation number which I gave her. While she went to the back I was asked by I assume was the manager at the time if I needed assistance to which I replied no. The manager went into the back and soon the girl reappeared with my items and said her you go love. Umm excuse me you were treating me like crap two seconds ago and now you’re all friendly. I mean get you get a new attitude back there or was cause your boss was watching you? I probably will never shop at this location again. Sephora you might want consider re-trading your staff here. Just a thought
• KK

  Ken

  Sep 20, 2025
  1.0
  0 stars if I could. “Nini” or whatever that name is, is so rude and condescending. If you’re having a bad day why pass that to the shoppers when they’re trying to spend money at the store? Will reach out to management and see if they do anything and do a formal corporate complaint.
• BM

  Brianna Marin

  Jul 29, 2025
  1.0
  Be careful with manager Susie, she will discriminate and try to kick you out of the store if she doesn’t feel like doing her job. Horrible customer service!

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