SEPHORA

Reviews

• CL

  Cesia Loza

  Oct 4, 2025
  5.0
  I would like to thank Gladys and Stephanie for helping me, I was in distress and needed assistance with a matte color lipstick and a pressed powder. Customer service at its best! Thank you beautiful ladies 🖤
• ET

  Elizabeth Torres

  Sep 11, 2025
  2.0
  Went to this location on 9/10 around 9pm to buy a body spray that were located by the entrance. An employee watched my fiancé and I shop, never offered to help or asked if we had questions. She just followed us and every time we reached for a scent she got closer. We grabbed one and she stepped up right to my fiancé he had to move away from her. It felt like it was just to make sure we wouldn’t run out with it. Again never once made any contact with us. The whole ordeal made us uncomfortable and we felt profiled so we left the area no longer wanting to look. I purchased my item and we left right after. For a store located in DISNEY PROPERTY, this has to be the worst customer service ever experienced at a Sephora.
• MC

  Mary Cooper

  Aug 7, 2025
  1.0
  Came to Downtown Disney specifically for Sephora. Hours say open til 11:00, get to the store ant 9:00pm and there’s a sign on one door saying open during construction, use other door., the other door says closed. I even call and speak to somebody and they said they were closed for construction. Hours online say open too. Very annoyed I paid for parking for this.
• CG

  CARLOS ALBERTO RUEDA GÓMEZ

  Jul 13, 2025
  5.0
  Incredible place
• MS

  Makayla S.

  Jun 19, 2025
  1.0
  The staff at this store got very aggressively stalkerish with me for no reason. I was approached at least 7 or 8 times repeatedly by multiple workers in about a 30 minute timespan, unprompted, for seemingly no reason? At first it was normal and I was asked if I needed help finding anything, to which I said I was interested in browsing the Glossier section. The worker led me to where it was, told me her name, and said to find her if I had any questions. She didn’t bother me again. All good there. However, as I began walking around trying to swatch different foundations across multiple brands to identify whether I have a more neutral or olive undertone, at least 3 or other 4 workers kept repeatedly approaching me and politely (but obviously) pressuring me to either get shade-matched or ask them questions I just didn’t have. I even had one employee somewhat gaslight me about my undertone and tell me I’m neutral instead of olive for some reason, even after explaining how it looked off when I would wear warm neutral shades. My guess is she was desperate to sell the foundation I was sampling because she gushed how that brand in particular was, coincidentally, one of the best they had and how she had worn it herself recently. I had two things in my hand at that point: a concealer and a lash primer. The final straw for me was when yet another worker who had interacted with me once previously ran up to me again with a basket and pressured me to take it with a smile. Keep in mind, I had already been in the store at least 15-20 minutes at this point and was only holding two tiny, compact items. It didn’t make any sense given the situation, and, again, I didn’t approach her or signal in any way I wanted this. I then told her no and put everything I was planning on getting back onto the proper shelves and left. I’ve read reviews about racial profiling, and although my skin isn’t super dark, I’m also not the fairest person out there either and had a noticeable deep/golden tan along my arms from the summer sun. I didn’t notice this treatment being directed toward anybody else, but it got to the point I felt like everybody was intently watching me and thinking I was going to steal something. Because of that, I didn’t feel the need to give them my business. I did nothing weird or off-putting that deserved being constantly followed around, watched, and pressured to either buy products that didn’t match my skin or more than I was originally seeking to get by handing me a basket. I’ve never had this happen at this location before, but now that it has, I don’t feel the need to go back.

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