Lush Cosmetics Cross Iron Mills

Reviews

• SM

  Suzanne McKnight

  Jun 30, 2026
  5.0
  Peter the manager was FANTASTIC so helpful and kind and full of lots of knowledge about the new LUSH spas
• AA

  arose58

  Jun 22, 2026
  1.0
  My wife wanted to come here and pick up some of the products since she had been gifted some from a student. I was sitting outside the store when my wife came out visibly upset. I asked her what was wrong and she explained to me that she asked a couple of workers how the pricing worked. The one replied that it's written on the product and when my wife explained she couldn't find it they laughed and walked away. When I went in the store I looked for the prices and on the gift boxes it was not obvious and when I did find it the print was very tiny and not all boxes had labels on them. I did notice signs around the store with Karma on, so maybe the staff should take notice. We will not come back since this treatment was unacceptable. If you check out my reviews you will see I am fair but this is the worst service I have ever had.
• SN

  Serena Ngwakongnwi

  May 10, 2026
  1.0
  Layout of the shop was good and everything. there was one person working there, she followed us while me and my friends looked around for some bath bombs or cream, my friend opened the fridge, the worker walks up to us and says “does that say try me on it” my friend says idk then the worker says “if it doesn’t say try me it’s not for use” i don’t know what she said specifically but she said it VERY snarky and backhanded. after we left the store my friend told me that the fridge said “try me!” also when we came in there was a bowl of water it looked like bath bombs had been put into it so i looked at the bath bombs and she was like “just please don’t put anything in the water sweetie” the water clearly had bath bombs put into it mind you. once again she was VERY backhanded. so we did leave right after because that was an awful experience. i saw a lot of reviews about staff being backhanded and snarky, it’s truee!!! and they won’t do anything about it.
• RP

  Reiann San Pedro

  May 3, 2026
  5.0
  I came in needing something for nurses week, Haille was very very very helpful! Amazing store! Thanks so much!
• JJ

  j

  May 1, 2026
  5.0
  When I visited lush today I had one of the best experiences in retail. Lush typically has nicer employees than most, but coming from Seattle and BC, Crossirons lush exceeded in every way! Two employees, Jess and Ireland, were very helpful and efficient! They suggested products and solutions effectively to any issue I mentioned. 10/10, they deserve a raise and I wish I could do more than leave a review, but I’d recommend anyone with skin sensitivity to ask them since they’re very knowledgeable! The selection was also better than the locations by the coast.

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