SEPHORA

Reviews

• JJ

  J

  1 day ago
  1.0
  Horrible customer service. Your employees are so incompetent in doing their jobs. You lack basic knowledge and don’t know how to process returns. I had a terrible experience today with a specific employee who I handed my receipt to and instead of scanning it she chose to go through my order history and return one of my online orders that hadn’t even arrived. I even told her to scan the receipt and she just ignored me. You caused me such a huge problem that now I have to resolve through corporate. I don’t understand why you need to go through my account to find an item when I’m handing you my receipt since it was purchased in store. I’m really disappointed since this was one of my favourite locations to shop at.
• RB

  Robert Boyes

  May 13, 2026
  5.0
  I was in there generally lost and Amber was super helpful and showed me some new products. She was awesome to talk to and probably convinced me to spend more than I should,
• DD

  Danielle

  May 8, 2026
  4.0
  I prefer this location over the larger mall locations as there's just so much going on at the larger ones, this spot typically always has what I'm looking for, which is usually the brand ordinary and at times I'll try new products I've seen recommended and they do have a nice stock of new releases as well.
• GK

  Gursimran Kaur

  Apr 23, 2026
  5.0
  I had such a lovely experience at Sephora, all thanks to Ginnie. She was so sweet and easy to talk to, and really took her time helping me find the right lip mask without making me feel rushed at all. What I appreciated the most was that she gave me a few samples to try first, which honestly made such a difference. It didn’t feel like she was just trying to sell me something, she genuinely wanted me to like what I was getting. That kind of service is rare these days. I left feeling really happy with my purchase. Thank you, Ginnie.
• MF

  Majestic Field

  Apr 14, 2026
  5.0
  There are great shopping experiences, and then there are the rare moments that genuinely stay with you. My visit to Sephora was one of those moments, entirely because of someone extraordinary: Ginnie. From the very beginning, Ginnie approached me with a level of kindness and sincerity that immediately put me at ease. I came in with countless questions, honestly, more than most people would have the patience for, but she never once rushed me or made me feel like a burden. Instead, she leaned in with genuine care, answering each question thoughtfully, thoroughly, and with impressive expertise. What stood out most wasn’t just her knowledge, which was exceptional, but the way she made the entire experience feel personal. She listened. She understood. She guided me with a level of attentiveness that made me feel truly valued, not just as a customer, but as a person. Every recommendation she made felt intentional, and every explanation was clear and empowering. By the time I left, I didn’t just feel informed, I felt confident. And that kind of impact is rare. Ginnie is the kind of person who transforms a simple store visit into something memorable and meaningful. Her patience, warmth, and professionalism reflect the very best of what customer service should be. If this is the standard at Sephora, then it’s no wonder the brand stands out. Thank you, Ginnie, for reminding me that exceptional people still exist. Sephora is lucky to have you, and so are the customers who walk through those doors.

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