SEPHORA

Reviews

• AF

  Allan Farquharson

  3 days ago
  5.0
  Granddaughter shops often and went to get her birthday gift
• RR

  Rajakan

  Aug 6, 2026
  4.0
  Amazing store with a great selection of beauty products. The service was excellent, and the staff was very helpful and welcoming.
• GK

  Ggan ks

  Jul 28, 2026
  1.0
  I had a very disappointing experience at this Sephora location on July 28. Before leaving my house, I called the store around 10:00 a.m. to confirm whether the National Lipstick Day 50% off promotion still applied to the Sephora Collection Lip Stains. The staff member I spoke with told me the sale was still active and would end tomorrow. Based on that information, I drove to the store. When I arrived, the manager, Milida, told me the lip stains were actually full price. I explained that I had called earlier and had been told they were still on sale. I even showed her the time of my call and the phone number I had dialed. Initially, she told me it was not their store’s phone number. After checking, she realized it was in fact the store’s number. She then said the staff member must have meant that the sale was only on selected products. This explanation did not address the incorrect information I had been given over the phone. The most frustrating part was the lack of accountability and the confusion over the store’s own contact number. Customers rely on accurate information before making a trip, and this experience wasted my time and left me very disappointed. Unfortunately, because of this experience and the poor customer service, I will not be returning to this location.
• ES

  Elena Sokolskaia

  Jul 27, 2026
  1.0
  I simply asked a staff member for help because I was in a hurry. The customer at the checkout was taking a long time trying to figure out the price of an item, so I asked whether someone could assist me. Instead, I was refused help and told to stand in line and wait. Meanwhile, several staff members were standing around, chatting, laughing, and clearly not busy. As a customer, I genuinely do not understand how this is acceptable. How can there be so many employees available, yet no one is willing to help a customer who politely asks for assistance? This is not customer service.
• LR

  Liana Roostaei

  Jul 13, 2026
  1.0
  I visited Sephora today to return a hair detangler that was incorrectly recommended and sold to me by a staff member. It was completely useless for my hair type. Unfortunately, my return was refused because it had been exactly 31 days since the purchase—just one day past their 30-day policy.I spoke with two managers hoping for some understanding, but they were entirely unhelpful and rude. They refused to offer an exchange or even store credit. Instead, they told me to call customer service. When I asked if they could call on my behalf to resolve the issue in-store, they flat-out refused. To make matters worse, when one of the managers wrote down the customer service number for me, she just wrote three digits followed by the word "SEPHORA" (e.g., 1-877-SEPHORA), which was incredibly unhelpful and confusing to dial on a phone keypad. As a manager, you are expected to be professional and assist customers, not be dismissive.Furthermore, it is incredibly frustrating that the staff here seem to have zero product knowledge. They approach you asking, "How can I help you?" but when you ask for advice on hair products, they just Google it, hand you the wrong item, and then the store gives you a hard time when you try to return their mistake. Considering the premium prices Sephora charges, I highly recommend that the company invests in proper training for its staff. They need at least a baseline knowledge of the products to provide customers with accurate information, rather than relying on Google and leaving the customer to deal with the consequences.