SEPHORA

Reviews

• ID

  Ilya D.

  5 days ago
  5.0
  Not ideal but maybe one of the best Sephora stores. It is not to crowdy inside and pretty clean. A big variety of the products.
• JS

  Jenny S

  5 days ago
  3.0
  They have very little stock. There is almost nothing here compared to basically every other store. Their floor attendants seem more interested in standing and talking to one another than helping customers. Ive gone 3x now and I'll take the time and gas to go elsewhere to actually find what I'm looking for.
• NH

  Natalie Hood

  Sep 23, 2026
  5.0
  One of the most calm sephora shopping experiences I have had. I would rather go to this location than one of the ones in the mall. Parking is also super easy.
• EF

  Eiram Franco

  Sep 1, 2026
  1.0
  The shop is amazing. The girls at the entrance are smiling and friendly. The problem is when you go the pay the cashiers are unfriendly and moody because you dare to interrupt their long long conversation between them.
• WJ

  Wezie J

  Aug 4, 2026
  3.0
  I recently had a frustrating experience at Sephora that could have been avoided with better customer service and communication. I was looking for a specific eyeshadow that was unfortunately out of stock. The sales associate kindly suggested ordering it online with free delivery to my home — great solution! Unfortunately, when my order arrived a few days later, the wrong eyeshadow had been ordered. I returned to the store, and the product was still not in stock, even though their system showed one available at that location. The associate did, however, see one available at the Deerfoot City (64 Ave) location. After already experiencing an inventory error, I asked if she could call the other store to confirm before I drove 30 minutes each way. I didn’t want to waste another trip if their inventory system was incorrect again. I was told they are not allowed to call other stores and cannot put items on hold. I explained that I was simply trying to correct an error made by the store and avoid another wasted trip. After being firm, the associate did call the location — which I appreciated — and I made the trip. However, this entire process required extra time, effort, and fuel expenses on my part, none of which will be given back after having to fix an issue that was not caused by me. Then came another frustration: if you have never been to the Deerfoot City location, the map directions are incorrect. I called the store for help, and they confirmed they are aware of the problem, yet it still has not been fixed. Overall, this experience became much more complicated than it needed to be. Mistakes happen, but what matters is how a company supports its customers afterward. Sephora needs to listen to both customers and employees when these frustrations are brought forward and look for ways to make the process smoother.

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