SEPHORA

Reviews

• PH

  parisa hemati

  Mar 25, 2026
  1.0
  This is the second time I’ve had an unpleasant experience with Yasmin at the cashier. Unfortunately, her attitude was unfriendly and unwelcoming. My friend wanted to receive the birthday gift that Sephora offers, but the interaction felt uncomfortable and reluctant, as if helping us was a problem. Customer service is very important, and it may be better to have someone more friendly and approachable at the cashier. This experience was disappointing.
• A

  پروشات طبائی راده تفت

  Mar 18, 2026
  5.0
  I had the pleasure of being assisted by Maddy at Sephora Park Royal in West Vancouver, and I can confidently say it was one of the most exceptional customer service experiences I’ve had in a long time. Maddy’s approach to client care goes far beyond the usual. Her patience, attentiveness, and genuine willingness to understand my needs truly stood out. She didn’t just try to sell — she guided, educated, and created a sense of trust throughout the entire interaction. That level of emotional intelligence and professionalism is rare. What impressed me the most was her strong sense of sales management and marketing awareness. She knows how to present products in a way that feels natural, personalized, and valuable — not forced. It felt like a curated experience rather than a transaction. As a business owner managing over 60 staff across multiple ventures, I recognize talent when I see it. Individuals like Maddy are not just employees — they are gems. The kind of people who elevate a brand, build loyalty, and bring lasting value to any organization they are part of. To be honest, I’ve had some disappointing experiences in the past that affected my perception of Sephora. But this experience completely shifted my perspective. Maddy restored that trust with grace and excellence. Sephora is truly fortunate to have someone like her on their team.
• YY

  Yashica Yash

  Jan 3, 2026
  1.0
  I had an unpleasant experience while picking up my online order at your Park Royal store. When I arrived, a staff member named Pardis was at the front desk assisting another customer. I waited patiently. However, during this time, she continued greeting and acknowledging other customers while completely ignoring me. Once she finished helping the other customer, I tried to get her attention, but she ignored me initially. When she did respond, she gave me an extremely rude look, scanned me from head to toe, and rolled her eyes. I stayed calm and asked her I am here for my online order and Despite telling her my name correctly multiple times (six times), she deliberately continued to say my name incorrectly in a mean and dismissive tone. Her behavior felt intentional, disrespectful, and highly unprofessional. Overall, this experience was very unpleasant and disappointing. I believe customers should be treated equally and respectfully, regardless of any personal bias. I hope the management team takes this matter seriously and provides appropriate guidance or action so that such behavior is not repeated.
• DD

  DaveOnlineGaming

  Dec 31, 2025
  5.0
  I would also like to mention that a young lady named Maddy was extremely helpful. Her colleague, who kindly explained the fragrances to me (unfortunately, I didn’t catch her name), also made the experience very pleasant. The cozy, floral atmosphere was lovely and made it a great experience for me. 🥳
• HK

  harleen kaur

  Dec 30, 2025
  5.0
  So the story is this, i been looking for a specific shade of foundation from rare beauty, but every other store in Greater Vancouver was out of stock during holiday season plus there was discount going on this product thats what it makes go out of stock. I called this location the employee name ZACK hold that shade for me over the call, i went there the girl named FATAMEH (i hope i spelled it right) helps me out. It was my mistake and thought they had held wrong shade and i walked way with sad face because i was flying out in next 2 days and i really needed that shade i tried every other foundation didnt work for me or some were out of my budget. After few minutes, I realized i was wrong, went back there, told that girl that i was wrong lol, u guys held the right shade, and mind u guys that was the last shade in whole Vancouver, Burnbay, Richmond, Surrey like u name it and they didnt have it lol but this location saved me , I really appreciated both employees Zack and Fatameh. They both helped me alot.