MAC Cosmetics

4.1
54 reviews

About

Cosmetics StoreMakeup ArtistBeauty Supply StoreMAC Cosmetics
Visit us at M·A·C Mayfair Shopping Centre, Victoria to shop best-sellers and new must-haves. Need your products ASAP? Call your local store (250) 381-7702 or select Buy Online, Pick Up In-Store or Same-Day Delivery at checkout.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

MAC Cosmetics
3147 Douglas St, Victoria, BC
V8Z 6E3, Canada

Hours

Reviews

4.1
54 reviews
5 stars
35
4 stars
6
3 stars
5
2 stars
1
1 star
7
  • AA
    Alex
    Jan 1, 2026
    1.0
    Confusing customer service. Went in for a product that was on sale on the MAC website and when I went to pay, I was told it was excluded from the sale. I told the employee that it was on sale on the website and she told me that the stores do not honour the website prices. I was then advised to place an order for pickup on the website (to get the sale price), walk around the mall for a few hours and then return to MAC to pick up the lipstick for the sale price. The website would not allow this lipstick to be ordered this way. Confusing customer service and a poor customer service retention model if the stores don’t share the same price as the website. Will not be returning.
  • AK
    anmol kaur
    Dec 23, 2025
    1.0
    I wish i could give this place a zero star. Terrible customer service. I’ve had bad experiences with the same male staff member at this MAC location, and both times he was rude, dismissive, and unhelpful. He chose to treat people poorly. I was refused a concealer sample without any proper explanation, and both employees I dealt with had an attitude that made me feel unwelcome. This is not the level of service expected from MAC. Extremely unprofessional behavior — management seriously needs to address this
  • BC
    Brandi Chapman
    Nov 25, 2025
    5.0
    I LOVE this store. Staff are always happy to help me find what I need (especially Eduardo and Paige) and the store itself is always clean and tidy. This year I finally hit Gold status because of my experiences at this location.
  • AS
    Aishwarya S
    Sep 21, 2025
    5.0
    I had such a wonderful experience at Mac thanks to Clove (apologies i dont remember the name of the person, but they had green hair♥️)She took the time to really listen to my needs and helped me find the right products that work perfectly for me. I truly appreciated her patience and expertise.Amazing customer service—I left feeling very happy and well taken care of!
  • AD
    Anushka Devgan
    Aug 21, 2025
    5.0
    Eduardo is the best person ever if i could i would rate more than 5 stars !!! Not only Eduardo helped me to find the right products but also taught me the basics i would definitely recommend Eduardo to everyone. Eduardo got the perfect skills along with best customer service and great sense of humour.

Frequently Asked Questions About MAC Cosmetics

Where is MAC Cosmetics located in Victoria, BC?

MAC Cosmetics is located at 3147 Douglas St, Unit 606, Victoria, BC, V8Z 6E3, Canada.

What are the operating hours of MAC Cosmetics at Mayfair Shopping Centre?

The store is open Monday to Wednesday and Saturday from 10:00 AM to 6:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.