Lush Cosmetics Victoria

4.8
424 reviews
Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Lkwungen People, also known as the Songhees and Esquimalt First Nations as stewards and caretakers of the land we are on today.
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Business Details

1020 Government St, Victoria, BC
V8W 1X6, Canada
(250) 213-2306
https://www.lush.ca
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About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Lkwungen People, also known as the Songhees and Esquimalt First Nations as stewards and caretakers of the land we are on today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lush Cosmetics Victoria
1020 Government St, Victoria, BC
V8W 1X6, Canada

Hours

Reviews

4.8
424 reviews
5 stars
365
4 stars
47
3 stars
5
2 stars
3
1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many specific mentions of employees like Max, Dani, and Heeyoung.

Product Knowledge

Staff demonstrated excellent product knowledge, helping customers find suitable items and providing samples, which enhanced the shopping experience.

Atmosphere

The store was described as welcoming and pleasant, contributing to a positive shopping experience, although some noted that the music could be loud.

Overall Experience

Many customers expressed high satisfaction with their visits, often mentioning they would return due to the exceptional service and product offerings.

Mixed Experiences

A few customers reported less favorable experiences, citing instances of inadequate service when the store was less busy.
  • TM
    Tempest Muzzey
    4 days ago
    5.0
    I had such a wonderful experience at this store! Mel is so smart and helpful, I just adored her. I came in to learn more about available face moisturizers. Mel was easy to talk to and asked me thoughtful questions about what I was looking for. I will be back for a face moisturizer! Thanks Mel!
  • CM
    Carole Masure
    Nov 14, 2025
    5.0
    Great place with great staff! Smell like heaven!
  • BR
    Batty Roy
    Nov 3, 2025
    5.0
    We had a wonderful time at Lush on Government street in Victoria BC. Mohammad assisted us and he listened carefully to what our needs were. As I was with a group of friends, Mohammad sent us home with wonderful lush products. My friend got the magic crystal scrub and I got some lovely lotion.
  • UU
    ubepie
    Oct 26, 2025
    5.0
    I love this lush branch, the staff were so nice especially Brit! I was welcomed with a 3 step hand wash that left my hands very soft and smelling so nice! + a massage too!!
  • JM
    Janice Mak
    Oct 25, 2025
    5.0
    I had the most amazing experience at Lush thanks to HeeYoung! I came in yesterday (which was also my birthday) just looking for a bathbomb. HeeYoung was so nice and helped me find the perfect one. When she noticed it was my birthday, she went above and beyond—she told me to pick out ANY bathbomb to try , gave me a little birthday gift, and even threw in an extra bathbomb! I was absolutely overjoyed. Her kindness and generosity truly made my birthday feel special. Thank you, HeeYoung, for making my day!✨✨✨✨✨✨✨✨✨✨✨
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Frequently Asked Questions About Lush Cosmetics Victoria

What type of products does Lush Cosmetics Victoria offer?

Lush Cosmetics Victoria offers fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more, including bath bombs, body butters, vegan haircare, and fresh face masks.

What are the store hours for Lush Cosmetics Victoria?

The store is open from 10:00 AM to 6:00 PM Monday to Thursday and Sunday, and from 10:00 AM to 7:00 PM on Friday and Saturday.