About
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Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products.
Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Songhees and W̱SÁNEĆ peoples of the Coast Salish Territory as stewards and caretakers of the land we are on today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
179 reviews
5 stars
162
4 stars
11
3 stars
3
2 stars0
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees like Brash, Colin, and Nora going above and beyond.
Product Knowledge
Reviewers highlighted the staff's extensive knowledge about products, which helped them make informed decisions and enhanced their shopping experience.
Positive Atmosphere
The store was described as having a welcoming and fun environment, making customers feel valued and appreciated during their visits.
Personalized Experience
Many customers appreciated the personalized attention they received, with staff taking the time to understand their needs and provide tailored recommendations.
Overall Satisfaction
The majority of reviews reflected a high level of satisfaction with the shopping experience, with many customers expressing a desire to return.
- MSMelissa Smith2 days ago5.0Thank you Mik for your exemplary customer service with my kiddo and I. You went above and beyond while we searched for a specific scent she had her heart set on.
- FMFiona McVeighNov 5, 20255.0I had such a great experience here! I came in with the incredibly daunting task of finding a signature scent. I had never tried lush fragrance (or any fragrance) before and so I had absolutely no idea what I was looking for. Mikaia and Chelsea were so kind and helpful, taking me through at least a dozen different scents before I finally landed on my favorite. Thank you again!
- RGRegan GellatlyOct 28, 20255.0I never usually write reviews but I wanted to give a shout out to a lovely worker named Emrys. They were so incredibly knowledgeable and engaging about the product and gave some incredible recommendations for scents based on what I already had purchased in the past. I usually have a positive experience in Lush but the service from Emrys went above and beyond. It’s nice to know genuine, great customer service exists!
- SPShikha PunjabiOct 26, 20255.0Brash was absolutely amazing! They were so sweet, helpful, and really knew their stuff. We felt super comfortable the whole time and loved how genuine they were. They helped us pick out the perfect products and made the whole visit such a fun experience. Thank you, Brash — you’re the best!!!
- SMShari MacfarlaneOct 3, 20255.0My friend and I spent so much time in Lush at Mayfair today and the workers were so helpful and kind, especially Abby. Abby was so helpful and knowledgeable.
Frequently Asked Questions About Lush Cosmetics Mayfair Victoria
What products does Lush Cosmetics Mayfair Victoria offer?
Lush Cosmetics Mayfair Victoria offers fresh, handmade, cruelty-free, and vegetarian bath, body, and hair products including bath bombs, bubble bars, hair treatments, shower gels, toothy tabs, body scrubs, face cleansers, moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Mayfair Victoria?
The store is open Monday, Wednesday, Saturday from 10:00 to 18:00; Tuesday from 11:00 to 17:00; Thursday and Friday from 10:00 to 21:00; and Sunday from 10:00 to 17:00.
Where is Lush Cosmetics Mayfair Victoria located?
It is located at 3147 Douglas St., Victoria, BC, Canada, V8Z 6E3, inside Mayfair Mall.
What payment options are accepted at Lush Cosmetics Mayfair Victoria?
They accept American Express, Android Pay, Apple Pay, cash, Discover, financing options, Mastercard, PayPal, and Visa.
Does Lush Cosmetics Mayfair Victoria offer delivery or pickup services?
Yes, they offer in-store pickup, delivery including same-day and no-contact delivery. Note that delivery is also marked as not offered, so please confirm specific services available at time of order.
What COVID-19 information is available for shopping at Lush Cosmetics Mayfair Victoria?
You can find their COVID-19 FAQ and safety information at https://www.lush.ca/en/covid-19-faq.html/
Are there nearby shopping options to visit when going to Lush Cosmetics Mayfair Victoria?
Yes, you can visit Mayfair Shopping Centre for a variety of shops including Sunglass Hut, Town Shoes, Roots, Ben Moss Jewellers, Aritzia, Vans, Journeys, and more, all located nearby for a convenient shopping experience.
What nearby stores can help complement a visit to Lush Cosmetics Mayfair Victoria?
Nearby stores such as MasterCuts for hair services, Hallmark Cards & Gifts for gifts, and Specsavers Canada for eyewear offer complementary services you might enjoy before or after shopping at Lush Cosmetics.
Are there nearby dining options close to Lush Cosmetics Mayfair Victoria?
Yes, TacoTime, a Mexican restaurant, is nearby at Mayfair Shopping Centre, making it convenient to grab a meal during your shopping trip.
What types of parties or services does Lush Cosmetics Mayfair Victoria provide?
They offer services for bachelorette, graduation, birthday, engagement, sweet 16, bridal shower, games, teens, kids birthday parties, and other party celebrations.