SEPHORA

Reviews

• CM

  Cindy M

  Nov 15, 2025
  5.0
  I have been helped by Akam twice at Sephora, even today she is amazing every time. She is polite, patient, and very professional, really appreciated her service.
• AC

  Anna Cori

  Nov 6, 2025
  1.0
  I normally don't leave negative reviews and I've debated for a while on whether to write this but all the other reviews that describe that Manager Lisa's behavior are true and people should shop at other locations. I don't know what she said to get hired but her conduct is incredibly unbecoming of anyone who leads a team. In one single visit I witnessed her be incredibly condescending to another customer in front of me in line to pay that didn't understand the return policy and also proceeded to speak quite rudely to another staff member for "taking too long helping a customer" I have never seen a staff member get scolded for being helpful at any other Sephora and reading the other reviews of this location where people were being dismissed when asking for help ... Well it seems like Lisa is causing that issue. All the other staff I interacted with were so sweet and helped me find some lovely presents for my daughter. All I can say is that I haven't been back since and I hope by this time Sephora has already retrained her or put someone with better integrity in place to represent their brand.
• TD

  Tushar Dudhat

  Nov 3, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with Manpreet S at Sephora today! She was extremely knowledgeable and genuinely helpful throughout our visit. She took the time to understand my fiancé’s needs and recommended products with clear expertise and confidence. Her friendly approach and strong product knowledge made our shopping experience so much easier and enjoyable. Thank you, Manpreet, for your outstanding service! 👏✨
• PG

  Palak Gandhi

  Nov 2, 2025
  1.0
  I had a very bad experience at Sephora Tsawwassen. The staff at the front were amazing and helped me find everything quickly, but my experience was completely ruined by i believe her name is Jessica she was wearing glasses and red bangles at checkout. She was rude, judgemental , and unhelpful when I had trouble logging into my Rouge account. Instead of assisting, she told us to move aside and wasn’t having any knowledge about the app. Thankfully, another staff member apologized and was very sweet, but Jessica’s attitude left a really bad impression.
• SB

  Sel B

  Oct 26, 2025
  1.0
  I drove all the way from Vancouver. I tried to exchange an item that was only one day past the return period, but the store refused to make an exception. They told me to call customer service, and customer service said the store should handle it since the purchase was made in-store. It was frustrating to be sent back and forth with no solution, especially for being just one day late. Poor coordination and disappointing customer service.

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