SEPHORA

Reviews

• CH

  Charisma Hora

  2 days ago
  4.0
  Had an amazing experience. Nav helped us very patiently and sweetly. She was very professional and great customer service.Highly recommended looking for Nav whenever you’re shopping from this location.
• RK

  ramanjyot kaur

  Apr 5, 2026
  1.0
  Stupid and rude staff!!!!
• AA

  Aasha

  Apr 2, 2026
  1.0
  Guildford Surrey location, Sephora have most unwelcoming female staff members. Today I went to this location and wanted to buy few things but a staff who seemed more equipped by her mean attitude and unable to help costumer. This staff needs some education. She was mean and very rude.
• MB

  madison brechmann

  Jan 27, 2026
  5.0
  i had such an amazing experience at this sephora thanks to simmi!!! (hope im spelling that right) while checking out, i asked if they had any shampoo samples available and she explained that while they don’t at the moment she could make me samples (how amazing). even though they usually offer this service for makeup she went out of her way to make this work for me. she told me to browse around while she gets everything ready, and she came back with three samples in a bag, a shampoo, conditioner and a hair mask! she explained that this is the brand she personally uses and loves and recommended i give it a try for my specific hair type as she asked my hair type before hand. she also stated she loves uses the hair mask for slick backs which was perfect as i always do a slick back for work, she also mentioned its a great alternative to using gel as its hair care and style in one which i found really helpful and good to know. she was incredibly kind, knowledgeable and genuinely cared about helping me instead of rushing me out. she even asked my name after i asked for hers which made the experience feel even more personal and thoughtful. i usually never write reviews and especially this long haha but i absolutely had to, this was truly above and beyond customer service and it made my day. this store is lucky to have her!
• PP

  Preah

  Jan 25, 2026
  1.0
  I love Sephora but this location is not the best if you’re looking for help. I was there yesterday and not one person stopped to ask if I needed help. They were zipping past me so fast I couldn’t even make eye contact with them to get their attention. I’ve experienced this before at this location and so have a few people I know. It feels like they only approach people who look like they’re going to buy something which is terrible…