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Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Katzie, Kwikwetlem and Tsawwassen as stewards and caretakers of the land we are on today.
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Lush Cosmetics Guildford Town Centre

4.4
(347 reviews)
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Business Details

10355 152 Street, Surrey, BC
V3R 7C1, Canada
(236) 668-5649
https://www.lush.ca
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About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Lush respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Katzie, Kwikwetlem and Tsawwassen, as stewards and caretakers of the land we are on today.

Details

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Location

Lush Cosmetics Guildford Town Centre
10355 152 Street, Surrey, BC
V3R 7C1, Canada

Hours

Reviews

4.4
347 reviews
5 stars
241
4 stars
62
3 stars
16
2 stars
8
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, although some reported negative experiences with specific employees.

Product Quality

Customers consistently highlighted the quality and effectiveness of Lush products, particularly bath bombs and skincare items.

Store Experience

Many reviews noted the welcoming atmosphere and cleanliness of the store, though some customers expressed dissatisfaction with the lack of engagement from staff during their visits.

Staff Engagement

While most staff were described as attentive and engaging, a few reviews mentioned instances of unhelpfulness or cold interactions, particularly from a specific employee.

Health and Safety Policies

Some customers were frustrated with the store's strict health and safety policies, particularly regarding mask requirements for young children.
  • AP
    Asif-Aly Penwala
    Jan 22, 2026
    5.0
    We really enjoy visiting Lush stores anywhere they are. I should point out that when I say we, I mean in particular our 4 year old! Its one of his favourite things to name and smell all the products in Lush. The experience starts with trying a new soap as we wash our hands upon entering. The sensorial adventure begins! We then carefully go throughout the store only handling the "try me" products and excitedly naming all the scents and exclaiming how good they are. The staff is wonderfully kind, welcoming and generous, allowing us to browse and at times setting up some fun with the bath bombs so he can see them fizz and whirl in a kaleidoscope of colour :) Their kindness extends to all customers, providing space to explore and expertise when needed. We always leave with smiles and smelling a bit better then when we came in, which is a big win when you have a 4 year old!
  • LS
    Lesandra Simpson
    Jan 9, 2026
    5.0
    Absolutely wonderful customer service, these folks sure made me feel special 🥰🥰
  • KK
    Kristina Kainth
    Jan 2, 2026
    5.0
    Adam was amazing!! Highly recommended visiting
  • NS
    Natalie Strecker
    Dec 21, 2025
    5.0
    When you're a senior citizen, have put on some pudge, and have gray hair, you're often overlooked by staff in stores. Not so at the Lush store in Guildford! Service at this location is remarkable. Special shoutout to Kay and Sumeer, in particular. Kay patiently and thoroughly outlined options and provided product details. Sumeer was friendly and very supportive of his colleague. (Also, the products are phenomenal; try the soak and float to replace your shampoo.)
  • KB
    Kyle Bains
    Oct 17, 2025
    1.0
    I was not greeted when I entered tonight. Both workers were busy cleaning up. An entire 30 mins before closing time. I was intending to buy something for my girlfriend but I guess they don’t want my business
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Frequently Asked Questions About Lush Cosmetics Guildford Town Centre

What products does Lush Cosmetics Guildford Town Centre offer?

They offer fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments and masks, shower gels, toothy tabs, body scrubs, face cleansers and moisturizers, and body lotions.

What are the store hours of Lush Cosmetics Guildford Town Centre?

The store is open Monday, Wednesday to Saturday from 10:00 to 21:00, and Tuesday and Sunday from 11:00 to 19:00.

Brand Certified Facts from Lush Cosmetics Guildford Town Centre

Lush Cosmetics Guildford Town Centre partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
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