SEPHORA

Reviews

• ML

  Morgan Leeanne

  Dec 29, 2025
  5.0
  Had an amazing experience the other day with Emilia. She was extremely kind and willing to help. It was very busy but she still made me feel important while still helping others. She shared lots of knowledge with me. I came in not knowing much and left feeling confident with my new products. Thank you Emilia !!!!!!
• CS

  Chloe S

  Dec 29, 2025
  1.0
  From my personal experience, I find that I am rarely treated kindly and rather seen as a bother asking for any kind of assistance.
• SM

  sherrilyn mepstead

  Dec 27, 2025
  5.0
  Kal was such a wonderful woman I met when I went to the Langley Sephora. She was so helpful and personable, I really enjoyed my chat with her. I had the best experience at this location and I thank Kal for being there to assist me, I am so excited to go back! Thank you Kal<3
• JN

  Jenica Norton

  Dec 22, 2025
  1.0
  I have never had such a horrible experience. I ordered face cleanser and perfume online and receieved hair spray and hair oil. I spoke to customer service online, they were very rude. Told me the only option was to return the wrong items to the store and get a refund. Then reorder the items again. I said I have a newborn and that's why I did not go in store in the first place. They told me to figure it out and have a goodnight and ended the chat. I then called and spoke to someone, she was nice but ended up telling me the same thing. I packed up my newborn and drove 45min one way to the nearest store. They told me they can't give me a refund because these aren't the items that the system says they sent me. I told them that is the whole point I never got my items, I got this and Explained what customer service told me. They then were on the phone for about 15-20mins trying to figure out if they could refund me. Finally they said they would and did. What horrendous customer service, I'm never shopping at sephora again.
• AB

  Avneet B

  Dec 22, 2025
  5.0
  Had an amazing experience at this store. Very busy store but it’s a given due to the holidays around the corner. Was helped by 2 amazing sales associates (emelia and harlene). Both were so helpful in helping find products around the store with the chaos that was happening. A lot of products were out of stock but harlene was able to recommend some alternatives to gift my daughter. I was also billed on the side so I didn’t have to wait in the line which i really appreciated as it can get overwhelming in the store. There were also some other wonderful ladies who’s names I did not catch but did ask me if I needed help.

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