After decades in the beauty industry we’re tired of the word “transform”. We don’t touch hair and faces (and hopefully hearts) to “transform” them but to bring out their very very best. It’s about connecting with our personal styles while exploring hair colors and cuts, it’s about figuring out why something is happening in our bodies or hearts, it’s recognizing that beauty is an emotional experience. At the Refinery House, it’s not about becoming different, it’s about becoming the best version of ourselves.
Pick a chair in the house. Any chair. A comfy couch with a glass of tea, under the scissors of a skilled stylist or across from a counsellor or midwife. We promise you this, we’ll always see more than your hair
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.