SEPHORA

Reviews

• HD

  Helen Dias

  Jan 12, 2026
  5.0
  I had a great experience at the Sephora at Metrotown and especially want to highlight Isabel. She was kind, patient, and very knowledgeable, taking the time to understand what I was looking for and offering excellent recommendations.
• CH

  Charisma Hora

  Jan 10, 2026
  5.0
  Anna form Brow bar was amazing. Highly recommended.
• MM

  Mae

  Jan 8, 2026
  5.0
  The workers were very helpful and friendly!!
• NP

  natasha pettenon

  Dec 31, 2025
  1.0
  I asked multiple people for help today but was ignored each time. Eventually, I was told someone would assist me, so I waited, but no one came. When I finally approached a lady for help, she seemed very annoyed. This was definitely not the level of service I expected.
• JJ

  Jessica

  Dec 18, 2025
  5.0
  During my recent visit to Sephora, I had the pleasure of being assisted by Albert, whose dedication and exceptional customer service made all the difference in my shopping experience. From the moment I walked in, it was clear that Albert's deep knowledge of beauty products, paired with his calming and easy-going personality, set him apart from the other associates in the store. I had a long list of items I needed to pick up, including skincare, makeup, and fragrance products, and I was feeling a bit overwhelmed by the wide variety of options. Albert immediately made me feel at ease with his friendly and approachable demeanor. Instead of rushing me or pushing me toward anything, he patiently listened to my needs and preferences, which allowed him to recommend products that truly matched my taste. What stood out most was how thorough Albert was in understanding exactly what I was looking for. He didn’t just point me in the direction of the popular items, but took the time to walk me through a range of options, explaining the differences between formulations, highlighting specific benefits, and even suggesting brands I hadn’t considered before. It was evident that Albert didn’t just know the products, but had a genuine interest in helping me find the best ones for my unique needs. One of the most refreshing aspects of our interaction was how unhurried and relaxed the whole experience felt. Despite the store being busy, Albert made sure to prioritize my needs, and I never once felt rushed. He encouraged me to ask questions and was more than willing to educate me on various aspects of makeup and fragrance that I wasn’t familiar with. For example, he explained how to properly layer fragrances, and the benefits of certain makeup formulations over others. Albert’s calm, easy-going nature made it feel like I wasn’t just shopping… I was learning. His openness to share his knowledge and his enthusiasm for the products made the experience far more enjoyable and educational than I had anticipated. What truly set Albert apart was his commitment to helping me find everything I needed in a timely manner. Even when I thought I had everything on my list, he made sure to double-check that I hadn’t missed anything. He was the only associate willing to stick around to ensure I got the right items and had enough time to make thoughtful decisions. There was no pressure to hurry through the process, Albert gave me the space to shop at my own pace, all while providing expert guidance. In the end, I walked out of Sephora not only with everything I needed but also with a greater understanding of the products I had chosen. Albert’s knowledge, patience, and calming presence made all the difference in my experience. He turned what could have been a stressful shopping trip into a smooth, informative, and enjoyable one. I left feeling confident in my purchases, and more importantly, grateful for the personalized care I received from someone who truly cared about making my experience the best it could be. Thank you for being such a genuine rare soul, I had the pleasure of meeting/speaking with you!

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