Lush Cosmetics Metrotown

4.5
440 reviews
Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Musqueam, Squamish, Tsleil-Waututh and Kwikwetlem as stewards and caretakers of the land we are on today.
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Business Details

4700 Kingsway, Burnaby, BC
V5H 4M2, Canada
(604) 437-5874
https://www.lush.ca
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About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Lush respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Musqueam, Squamish, Tsleil-Waututh and Kwikwetlem, as stewards and caretakers of the land we are on today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lush Cosmetics Metrotown
4700 Kingsway, Burnaby, BC
V5H 4M2, Canada

Hours

Reviews

4.5
440 reviews
5 stars
318
4 stars
65
3 stars
25
2 stars
10
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Tina, Riki, and Kurt for their exceptional service.

Store Environment

The store is described as clean, well-organized, and welcoming, contributing to a positive shopping experience.

Mixed Experiences

While many reviews highlight excellent service, there are notable complaints about rude or unprofessional behavior from some staff members, leading to a few negative experiences.

Product Variety

Customers appreciate the wide range of products available, including unique and colorful items, although some expressed confusion over the product offerings.
  • EP
    Emma Peneva
    2 days ago
    5.0
    Such amazing staff, everyone was so kind. Special thank you to Vincent !
  • SP
    silver P
    Dec 31, 2025
    5.0
    Haruka is so kind!!!! Thank you very much :)
  • EK
    Elsa Ker
    Dec 24, 2025
    5.0
    I prefer this location to other Lush stores. Very knowledgeable and helpful staff
  • LW
    Leslie de Waal
    Dec 22, 2025
    5.0
    Was helped by Tina today, who gave me great service and attention. I don't know anything about cosmetics, but got a beautiful vegan giftset together as a present thanks to her!
  • LM
    Lila Morgan
    Dec 15, 2025
    2.0
    I love this store, coming here is like the highlight of my day to see all the new stuff. Last time I was there, I was being helped by Tina. She was Helping me but got distracted with other customers where were already being helped by another lady. Unprofessional, as she never came back. Hope to see changes
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Frequently Asked Questions About Lush Cosmetics Metrotown

What type of products does Lush Cosmetics Metrotown offer?

Lush Cosmetics Metrotown offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, body butters, vegan haircare, face masks, and more.

What are the opening hours of Lush Cosmetics Metrotown?

The store is open Monday, Wednesday to Saturday from 10:00 AM to 9:00 PM; Tuesday from 11:05 AM to 7:00 PM; and Sunday from 11:00 AM to 7:00 PM.