SEPHORA

Reviews

• TR

  The Rails

  Nov 10, 2025
  5.0
  Thank you for your help! I don’t do well figuring out my “shade”! Mia was great, super helpful and friendly.
• SC

  Shannon Carr

  Jul 27, 2025
  5.0
  Vanessa was the most help Ive EVER had at a sephora! I typically go in having a backup plan but never knowing what I exactly need with the overwhelming amount of options. She helped me pick a new foundation and brow gel. Her recommendations were spot on with the boxes I needed checked and I was very happy with the customer service I received from her specifically. Thanks Vanessa!
• BP

  B P

  May 31, 2025
  5.0
  Vanessa was amazing!! She is very knowledgeable and helped me find the perfect makeup for a natural everyday look.
• LF

  logan Fullmore

  May 29, 2025
  1.0
  Debbie flat out lied to me about samples she refused to give me some samples I’ve gotten samples before
• LY

  L Y

  Feb 23, 2024
  1.0
  Store was super unhelpful and rude. My husband purchased a product for me that broke after 1 use and it has been 5 days. I asked if I had any options if I lost receipt and just wanted a new product after spending $200+ in store. This item is $40, they were super rude on the phone and told me it’s policy. ( I called Scottsdale after leaving and the offered to look it up on my card) After finding my receipt in the trash, they denied my return in store because another location rang up the same item 5 times instead of the right product. They told me I needed the product on the receipt to make the return, but they rang up 5 items on my receipt I didn’t have! I asked if I could just get a new product and they told me they couldn’t do anything and never cared to help me. The told me I needed to drive over an hour to Scottsdale with my 5 month old to get help or call customer service. (Customer service told me to go in store for help and they filed a complaint with store relations which they replied saying I wasn’t in policy!) They told me they didn’t have a manger above them multiple times as I asked for additional help. Dev the manager went to the back and never came back to talk to me. Sonja the other manager took my info without telling me why and just gave me my stuff back. She told me they will look at the cameras, as if my husband stole the items? I called Scottsdale and Adela the store manager was beyond helpful and gave me a refund with out driving to the store. Thank you! I will not be coming back to Queen Creek. Shannon the manager of please talk to your associates about picking there battles with customers. They made it a bigger deal than needed and they made no effort to help.

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