SEPHORA

Reviews

• ES

  Esther Sanchez

  2 days ago
  1.0
  Sephora in Biltmore in Scottsdale is racist and judgmental as hell. How are me & my best friend going to be the only 2 brown girls in the store, shopping and ya’ll came up to us FIVE different times, on separate occasions, INDIVIDUALLY, to ask us if we’re finding everything ok? I didn’t see the “other girls” receive the level of “customer service” we did. They were left alone. I just read the previous Google reviews and people are actually complaining that they weren’t approached ENOUGH. Ya’ll didn’t really have to come up to me while I’m making my baby his bottle of formula to ask me the same thing. You clearly saw me making his bottle. 🙄 I wasn’t even shopping at that point. Bet, ya’ll were surprised when we went to the cashier and paid for our things. Can’t shop in peace or browse in peace without you guys constantly following us around and asking us if we need help. 5 times. Individually. It’s Scottsdale, so I’m not even surprised, but at least make an effort to hide it better. Jesus. Stop racially profiling. Seriously, Sephora, do better.
• LM

  LIDIA MENDEZ

  Mar 4, 2026
  5.0
  Excellent service! I went to pick up my birthday present, they asked for my number and gave me my gift without any problem. The girl even told me she had some samples and added them. I appreciate the great service because even though it was free, they made me feel very comfortable and welcome.
• NG

  Ninel Garcia

  Mar 3, 2026
  5.0
  Staff is always super nice and helpful ! I love coming to this location. I had an amazing experience with Taylor the last time I shopped there and received amazing recommendations for the products I was looking for.
• LP

  Lauri P.

  Feb 18, 2026
  5.0
  My absolute favorite Sephora! Everyone is so friendly and helpful here. True story: I once spent nearly an hour agonizing over which purfume to buy and they were patient with me and helped me pick something out and gave me their honest opinion. As soon as you walk through the door they're welcoming you and eager to help. The store gets a little crowded at times but what Sephora doesn't get crowded at popular times? My go to Sephora 🫶
• JW

  Jessica Wangrycht

  Feb 6, 2026
  1.0
  My daughter visited this location on 1/12 between 2pm-3:15pm excited to spend a gift card she received for Christmas from her grandparents. Unfortunately, when she went to check out, the employee used his fingernail to scratch off the covering to reveal the PIN. In the process, the last three digits were scratched off as well, making the card unusable. At the time, the employee told her there was nothing he could do and instructed us to contact customer service. We’ve since reached out to customer service, we were told by one representative the money would be refunded to our Sephora app but that never happened. We have been following up with customer serivce but have had no luck getting the gift card replaced or receiving store credit for an issue that was completely out of our control and caused by a store employee. It’s really disappointing to see such a lack of customer service and willingness to make this situation right.

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