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SEPHORA

4.2
(404 reviews)

Business Details

2502 E CAMELBACK RD, PHOENIX, AZ
85016, United States
(602) 957-9400

About

Cosmetics StoreBeauty Supply StorePersonal Care Product SupplyMakeup ArtistPerfume StoreHair Care Supply StoreSephora
Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. In a hurry? Get your order fast and easy with in-store or curbside online order pick-up options that work for you (availability varies by location): 1. Enter from Camelback Rd. 2. Look for Sephora's curbside pickup sign 3. Park in designated space You can also try Same-Day Delivery to get your beauty delivered directly to you*. (*Delivery fees apply. Availability based on delivery location.) We can't wait to see you!

Details

  • Requires appointmentNot available
  • Cash onlyNot available
  • Wheelchair accessible entranceAvailable

Location

SEPHORA
2502 E CAMELBACK RD, PHOENIX, AZ
85016, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM

Reviews

4.2
404 reviews
5 stars
274
4 stars
46
3 stars
23
2 stars
16
1 star
45
  • ES
    Esther Sanchez
    2 days ago
    1.0
    Sephora in Biltmore in Scottsdale is racist and judgmental as hell. How are me & my best friend going to be the only 2 brown girls in the store, shopping and ya’ll came up to us FIVE different times, on separate occasions, INDIVIDUALLY, to ask us if we’re finding everything ok? I didn’t see the “other girls” receive the level of “customer service” we did. They were left alone. I just read the previous Google reviews and people are actually complaining that they weren’t approached ENOUGH. Ya’ll didn’t really have to come up to me while I’m making my baby his bottle of formula to ask me the same thing. You clearly saw me making his bottle. 🙄 I wasn’t even shopping at that point. Bet, ya’ll were surprised when we went to the cashier and paid for our things. Can’t shop in peace or browse in peace without you guys constantly following us around and asking us if we need help. 5 times. Individually. It’s Scottsdale, so I’m not even surprised, but at least make an effort to hide it better. Jesus. Stop racially profiling. Seriously, Sephora, do better.
  • LM
    LIDIA MENDEZ
    Mar 4, 2026
    5.0
    Excellent service! I went to pick up my birthday present, they asked for my number and gave me my gift without any problem. The girl even told me she had some samples and added them. I appreciate the great service because even though it was free, they made me feel very comfortable and welcome.
  • NG
    Ninel Garcia
    Mar 3, 2026
    5.0
    Staff is always super nice and helpful ! I love coming to this location. I had an amazing experience with Taylor the last time I shopped there and received amazing recommendations for the products I was looking for.
  • LP
    Lauri P.
    Feb 18, 2026
    5.0
    My absolute favorite Sephora! Everyone is so friendly and helpful here. True story: I once spent nearly an hour agonizing over which purfume to buy and they were patient with me and helped me pick something out and gave me their honest opinion. As soon as you walk through the door they're welcoming you and eager to help. The store gets a little crowded at times but what Sephora doesn't get crowded at popular times? My go to Sephora 🫶
  • JW
    Jessica Wangrycht
    Feb 6, 2026
    1.0
    My daughter visited this location on 1/12 between 2pm-3:15pm excited to spend a gift card she received for Christmas from her grandparents. Unfortunately, when she went to check out, the employee used his fingernail to scratch off the covering to reveal the PIN. In the process, the last three digits were scratched off as well, making the card unusable. At the time, the employee told her there was nothing he could do and instructed us to contact customer service. We’ve since reached out to customer service, we were told by one representative the money would be refunded to our Sephora app but that never happened. We have been following up with customer serivce but have had no luck getting the gift card replaced or receiving store credit for an issue that was completely out of our control and caused by a store employee. It’s really disappointing to see such a lack of customer service and willingness to make this situation right.

Frequently Asked Questions About SEPHORA

What are the regular store hours for SEPHORA Phoenix Biltmore?

SEPHORA Phoenix Biltmore is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.

Does SEPHORA Phoenix Biltmore offer pickup services?

Yes, SEPHORA offers in-store pickup, curbside pickup, and same-day delivery services at this location.

Brand Certified Facts from SEPHORA

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Certified April 12, 2026Yext Knowledge Graph
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