Brand Certified
Great Clips
4.1(558 reviews)
Certified by Great Clips • Feb 22, 2026
Business Details
1928 E Highland Ave, Phoenix, AZ
85016, United States
Certified by Great Clips • Feb 22, 2026
(602) 230-0491
Certified by Great Clips • Feb 22, 2026
https://salons.greatclips.com/us/az/phoenix/1928-e-highland-ave
Certified by Great Clips • Feb 22, 2026
About
Certified by Great Clips • Feb 22, 2026
Hair SalonBeauty SalonGreat Clips
Great Clips in Phoenix, AZ provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 1928 E Highland Ave offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Phoenix, AZ!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
Location
Certified by Great Clips • Feb 22, 2026
Hours
Certified by Great Clips • Feb 22, 2026
Reviews
4.1
558 reviews
5 stars
357
4 stars
82
3 stars
30
2 stars
14
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several reviews highlighted rude and unprofessional behavior from staff, leading to negative experiences.
Haircut Quality
Mixed feedback on haircut quality; while some customers praised their cuts, others reported dissatisfaction and poor results.
Staff Competence
Inconsistency in stylist skills noted, with some customers receiving excellent service while others experienced significant issues.
Wait Times
Customers reported varying wait times, with some experiencing long waits despite online check-in.
Cleanliness
Concerns raised about cleanliness in the salon, particularly regarding the shampoo area.
- GSGabe Salvador5 days ago5.0In and out. Maria was great. I'll be back.
- RBRichard BeemanFeb 19, 20265.0I’ve been using Great Clips for many years. Who always had A great experience With knowledgeable hairstylists. Very professional and very friendly
- CCCopperMoonFeb 17, 20265.0I got seen almost immediately. Rita was really nice and she did up my hair perfectly!
- BHBrady HerronJan 30, 20261.0Very disappointing experience. No haircut was done at all. My friend was refused service despite only asking for a simple buzz cut. Staff said they are “cosmetologists” and don’t do razor work or lineups — even though he never asked for either of those things. Turning away a Black customer for a basic buzz cut is unacceptable. The explanation given didn’t make sense, and the situation felt uncomfortable and unprofessional. Based on this experience, I won’t be returning and cannot recommend this location.
- CRCaleb RockJan 29, 20261.0Worst experience ever at a great clips! I brought my sons in for a walk-in haircut, and mind you, I understand that it may not have been the wisest choice, but I brought my mom for help. The lady who checked us in was rude and unkind. I was unable to get the woman’s name, but she was also a hairstylist in the salon on 1/29/26 at 12:15pm, just for whoever reads this. She wasn’t even the one to cut my youngest’s hair. The stylist that did was kind and caring the entire time. I was trying to help my son and he was crying. The rude lady who checked us in was talking to the person she was helping behind me and stating, “oh my god, I would never traumatize my children like this” and “how terrible” just a bunch of disrespectful nonsense. You could see by the look on her face that she was just a mean and unhappy person. I will never go there again, and I really hope and pray that the woman who was so rude never has the experience that she gave me. It’s a sad world we live in where people who are paid to be of service to other treat their clients with such malcontent.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
Brand Certified Facts from Great Clips
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Certified February 22, 2026Yext Knowledge Graph
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