SEPHORA at Kohl's

3.4
5 reviews

About

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Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. We can't wait to see you!

Details

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Location

SEPHORA at Kohl's
5833 E MCKELLIPS RD, MESA, AZ
85215, United States

Hours

Reviews

3.4
5 reviews
5 stars
3
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0
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0
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2
  • JJ
    Jaz
    Feb 13, 2024
    1.0
    I do not know what is wrong with the employees at this Sephora. I went there yesterday to return some mascara I bought and didn't like. I waited at the checkout counter for 10 minutes for an employee and when an employee finally came to help me, they let another customer cut in front of me and checked them out first. This employee called up another employee to help this same customer. I was annoyed and told this employee I had been waiting before the other customer was there and wanted to leave as I had someplace to be. She refused to help me. I had placed a pickup order for food before I went to Sephora thinking it would take 5 minutes, but it ended up taking like 15 minutes. By the time I picked up my food, it was cold. I went back again today to try and return my mascara again. They made me wait at the counter again for 5 minutes and then let another customer cut in front of me. I left because I was tired of dealing with this. This Sephora needs more employees and training for these employees because obviously they don't understand customer service.
  • TT
    Toni Tantillo
    Oct 2, 2023
    5.0
    It is so nice to have Sephora in the neighborhood. My first visit and the staff were so helpful and friendly, and I felt like I was shopping with a friend. Mishna was a great help. I love my new makeup. Great suggestions. The store is so clean and organized. Keep up the good work..
  • KG
    Kayla Gardner
    Oct 2, 2023
    5.0
    I went in looking for a good recommendation for foundation. Leddy provided amazing customer service and had such a vibrant personality. I felt welcomed in by him and I left feeling confident in my purchase.
  • LL
    Lucy Luo
    Sep 22, 2023
    5.0
    I had a good experience shopping here. The staff was friendly, helpful and professional. I’m glad that I followed her advice on choosing a lip gloss color.
  • AG
    Alisa G
    Aug 26, 2023
    1.0
    I was not greeted by the Sephora employee. She did not acknowledge me at all while I was shopping inside the store. The Sephora employee was helping another customer, but she could have at least said hi and I’ll be with you in a moment. The customer service needs to be much better at this new location.

Frequently Asked Questions About SEPHORA at Kohl's

What are the regular business hours for SEPHORA at Kohl's in Mesa, AZ?

SEPHORA at Kohl's is open Monday through Thursday from 9:00 AM to 9:00 PM, Friday from 9:00 AM to 10:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.

Does SEPHORA at Kohl's offer in-store pickup options?

Yes, SEPHORA at Kohl's offers in-store pickup for your convenience.