SEPHORA

Reviews

• NB

  Norma Barrera

  Feb 18, 2026
  1.0
  I came to exchange some makeup since I called beforehand asking about the policy. I was told I could still bring my makeup in for an exchange since I only had a couple of uses. The first employee was super sweet! However, the beauty advisor was so rude. I told her the concealer I had wasn’t the right shade. I gave her my concealer and she somehow put it in the tester area then grabbed a tester. She said “I can’t exchange your concealer since it’s gently used.” The concealer she had was a tester and not mine. I told her and she began to get kind of annoyed and picking at the products I was going to exchange. She took my bag and said “I’ll take those for you to checkout” when I was going to walk up and exchange the makeup like I have done before. She was adamant to take my bag which is okay, I didn’t mind. She took me to the register to say she needed the barcodes I think but then got annoyed over not finding my orders. I gave her my phone number and order numbers but was getting annoyed over the skus. I’ve exchanged before and never really had this experience before. I’m really quiet the whole time as it got really awkward. She then got annoyed at me because she didn’t tell her my bronzer I was exchanging was an exchange. I had told her beforehand I was going to exchange but and she said I told her I was going to buy it which I never said. At this point I was really uncomfortable by her service and annoyance when I barely talked. She used my bronzer beforehand and said she couldn’t take it since it’s gently used. She kept saying that over each product. I called arrowhead per this experience since I usually shop there but have exchanged here. Arrowhead told me the return is that they cannot accept my products if it’s more than 50% used which it wasn’t. I would suggest not coming here for any service. The Sephora at Arrowhead is more welcoming than this location.
• CL

  Christopher Leach

  Feb 15, 2026
  1.0
  Had to wait twenty minutes to buy one thing because in person was working the damn register while others just walked around dumb like um what do we do at our job such crap figure it out for real …….
• SD

  Synneove Damon

  Feb 6, 2026
  5.0
  Izzie is awesome!! She was able to find my perfect shade of foundation. Thanks a bunch!
• AG

  Andrea Gray

  Dec 26, 2025
  5.0
  Aniella thank you for being so kind to me and helping me find my perfect match/shade 👌 you definitely know how to do you job an Satisfy your customer . Happy holidays
• GA

  grecia amaya

  Dec 18, 2025
  5.0
  Claro, aquí tienes la traducción en un inglés natural y profesional para un review: Today I stopped by the Sephora store and there was a line of about 30 people. I thought it would take at least 30 minutes to check out, but the line disappeared in just 5 minutes. They have a great staff, and I was helped by Maríah. She was very friendly and worked quickly on my order. I also needed to process a refund, and she took care of it super fast. Excellent service, especially considering that it’s the holiday season. They handled everything in the best possible way. Thank you very much.