SEPHORA at Kohl's

Reviews

• AS

  Alana S

  Mar 30, 2026
  1.0
  Came in for a simple Sephora return, had a gift card issue so they told me to wait a week! Received a voicemail from Anna Lisa who was amazing & helpful that my gift card was in store. I called back not even 5 mins later and a girl named raenada answered very rudely saying no one would ever call saying there was a gift card and that Anna Lisa would never do that! She was yelling over the phone basically calling me a liar about the voicemail, I even asked her why she was so mad? I then drove to the store and showed the voicemail to Lina in Sephora and she didn’t even want to listen or see but said now they have my gift card magically ready! No apologies for the misunderstanding or assumptions just here is my gift card and bye!! I just laughed said thank you and left. Very unprofessional and pretty comical. I’d say go to the bigger Sephora where the employees have actual knowledge on their products and know what’s going on in their store!
• ZC

  Zamiyah Clayton

  Jan 28, 2026
  1.0
  Just keep assuming I’m stealing!! you lost a customer with plans to pay with my own money and several gift cards just because you can’t stop following me !!!
• AC

  Abby Castillo

  Aug 24, 2025
  5.0
  This location is one of the best, Aime is always willing to help, she goes above and beyond to help with detailed descriptions of products! Plus, she always has the best recommendations for my skin type, she is knowledgeable and patient! Highly recommend to ask for her (Aime) when at this location!
• BM

  Bri Metcalfe

  Dec 11, 2024
  5.0
  This is hands down my fave Sephora to shop at! There's on in SanTan Village Mall, however the one in Kohl's alwaysss has any and every thing stocked up, including holiday set bundles for cheaper than what retails IN an "actual" Sephora... on top of that, the staff is always so so nice and helpful, especially Amelia! She is always so sweet and more than happy to help shade match and help with any needs! Definitely recommend her for your shopping needs and help <3 :)
• EF

  Elle Fraz

  May 26, 2024
  1.0
  Stopped in tonight to check out some of the sale items. There were 3 Sephora associates working and 3 other customers. Not one of the associates greeted us. Not one of the associates could be torn away from their conversation re: who had the worst work schedule this weekend. Not one of the associates asked if we needed help finding anything (we did). Two of the three were also too busy on their cell phones to really care about why they were actually there. This Sephora/Kohl's partnership makes Sephora look bad. I could have interrupted & asked for help, but after many years in Customer Service myself, I like to work with associates who present an appearance of being happy to help. None of these three did that. Save yourself the aggravation & go to a Sephora independent from Kohl's. Their product selection is far greater, and their staff are more genuinely interested in helping the customer.

Frequently Asked Questions About SEPHORA at Kohl's