SEPHORA

Reviews

• MM

  Mousy

  Dec 24, 2025
  1.0
  I called Sephora ahead of time and asked if they carried a brand a foundation and instead of looking themselves or knowing off the top of their head they told me to go on the website to see if they had that brand in store. I felt like the service was lazy but I decided to still go in person to see if they had the brand in store. I'm 23, single mom of a 2-year-old and a 3-month-old, my grandma passed away today it's Christmas Eve and I have no help as far as anyone to watch my kids. I took my kids inside with me and while I was being helped by an associate, my daughter was playing by the window in my line of vision where I could see her, only maybe 15 ft away from me. A man who I later found out was the associate manager told me that my kid can't be playing here and I told him I figured her being by the window would be better than her playing in the lipsticks and I apologize and told my daughter to come next to me. My daughter went back to the window where there were Christmas themed stickers and she was touching them and he said to me "I'm not here to watch your kids". This is by far the worst customer experience I've ever had to deal with in my life. I never asked him to watch my kids I'm watching my kids and she's not doing anything wrong. As a single mother with no help to feel like my kids were not wanted there I felt very hurt. I should have taken my business elsewhere and I encourage other single moms to do so and find a beauty shop that will not have a problem with your kids being there. This information is irrelevant but he was gay and I'm sure kids is the last thing he wants to deal with but being that he was in customer service I absolutely was not expecting that from him. I told the manager at the front which was a lady with blonde hair and she assured me that she would handle it and I told her I will not be returning to the store at this location or any other location since this is how there staff treat people (single moms/children). You had to be there to understand I just hope someone sees this from HR.
• ML

  Melissa Little

  Dec 24, 2025
  5.0
  Lovely staff, Not too quiet but not too loud, Only thing I would wish they would do is clean off particular products labeled "try me*
• TC

  Tasia Carry

  Dec 15, 2025
  1.0
  Just moved here guy acted like doing a return for an item online that I picked up in store wanted to make me do store credit instead of the form of payment I paid with. And then brought up policies and how he would refund me. (Paid with card through Afterpay) Very unkind and acting like returning an item was a crime. Will not shop there will do everything online.
• RJ

  Rinklee P Joshi

  Nov 2, 2025
  5.0
  I was assisted by Aiman Abdul Hakeem in Bentonville store and she was soooo wonderful and kind. She picked the perfect options for me. She was patient and wasnt in rush. I loved speaking to her. Wonderful human and amazing knowledge!! Cannot recommend her enough. Go and ask for her
• PR

  Presley Rutland

  Oct 27, 2025
  5.0
  This Sephora has a huge amount of items and they had the hourglass concealer i have been looking for in multiple different Sephora’s around the tristate area. I’d recommend it over all the other Sephora’s nearby because Pinnacle hills has the largest selection and great workers. I don’t see why there are any bad reviews on the people who work here because everyone kept going out of their way to help us when needed.

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