SEPHORA

Reviews

• NB

  Nadia Bonilla

  5 days ago
  1.0
  I went to shop here today. Costumer service is rude. Cashier was rude and impolite, specially when I asked her about my birthday gift. This is not the first time this happened.
• JR

  Jessica Romero

  Feb 8, 2026
  1.0
  Shopped there yesterday there I looked for the first employee in sight she was an older woman with a men’s haircut she was extremely rude she was chatting it up with another I stood in front of her. She never acknowledged me and continued to chat with the other employee, I had to wait for her to acknowledge me after 5 minutes I looked for someone else. Next time I see her I’ll make sure she knows she should not be in the customer service industry.
• JC

  Jonathan Contreras

  Jan 21, 2026
  5.0
  Brandon was extremely helpful in finding what I was looking for.
• AM

  Ailin Morales

  Jan 12, 2026
  1.0
  I think the employees think they work for the White House , but they’re just Sephora employees, SO RUDE ALL THE TIME , bad customer service all the time , they all just walking around or following you like if you’re going to steal something, so bad, so disrespectful and so disappointing…
• MM

  Mousy

  Dec 24, 2025
  1.0
  I called Sephora ahead of time and asked if they carried a brand a foundation and instead of looking themselves or knowing off the top of their head they told me to go on the website to see if they had that brand in store. I felt like the service was lazy but I decided to still go in person to see if they had the brand in store. I'm 23, single mom of a 2-year-old and a 3-month-old, my grandma passed away today it's Christmas Eve and I have no help as far as anyone to watch my kids. I took my kids inside with me and while I was being helped by an associate, my daughter was playing by the window in my line of vision where I could see her, only maybe 15 ft away from me. A man who I later found out was the associate manager told me that my kid can't be playing here and I told him I figured her being by the window would be better than her playing in the lipsticks and I apologize and told my daughter to come next to me. My daughter went back to the window where there were Christmas themed stickers and she was touching them and he said to me "I'm not here to watch your kids". This is by far the worst customer experience I've ever had to deal with in my life. I never asked him to watch my kids I'm watching my kids and she's not doing anything wrong. As a single mother with no help to feel like my kids were not wanted there I felt very hurt. I should have taken my business elsewhere and I encourage other single moms to do so and find a beauty shop that will not have a problem with your kids being there. This information is irrelevant but he was gay and I'm sure kids is the last thing he wants to deal with but being that he was in customer service I absolutely was not expecting that from him. I told the manager at the front which was a lady with blonde hair and she assured me that she would handle it and I told her I will not be returning to the store at this location or any other location since this is how there staff treat people (single moms/children). You had to be there to understand I just hope someone sees this from HR.