Great Clips

Reviews

• LL

  Love Live Laugh

  1 day ago
  1.0
  I had a very frustrating experience at Great Clips today. To be fair, I understand that places like Great Clips are not necessarily known for “wow” customer service, but customers should still be able to expect reasonable and fair service. I checked in online and carefully monitored the waiting time through the website. Initially it showed around 35 minutes. I noticed the time fluctuating (34 minutes, then up to 42 minutes) even though the list looked the same. I also saw that one person had booked four people at once. After waiting a while, I received a text message saying my appointment was ready and that I should arrive within 15 minutes. The website even showed the waiting time as zero, so I immediately drove over and arrived well within the 15-minute window. The message did say I might have to wait a little, which I completely understand. Staff may still be finishing up with other customers. However, what happened next was not a short wait — I ended up waiting about 40 minutes after arriving. During that time, I saw people who were late for their appointments being served before me, even though I had arrived on time after receiving the notification text. That was extremely frustrating. There was also a young boy waiting on the other side who had clearly been there for a long time. At first I thought he might be related to the staff, but later realized he was also a customer. I genuinely felt sorry for him, watching other people come in and get their haircuts while he kept waiting. What made the experience worse was that there was no apology or explanation from the staff. I hope management will reflect on situations like this and improve how the check-in and scheduling system is handled. If customers are told they will be served within 15 minutes, the business should make a real effort to honor that promise. Waiting a few minutes is understandable, but 40 minutes after being told your turn is ready is not reasonable. Everyone values their time. If the roles were reversed, would you feel okay waiting 40 minutes after being told your appointment was ready? I hope this feedback helps prevent other customers from having the same experience.
• JW

  joy wilson

  Feb 16, 2026
  1.0
  Terrible customer service! On 02/16/26, Guy stylist staring while braiding his hair would not get up out of his chair to speak to us. He says in a low flat tone that we have to sign in on the app. I ask him why because their is not one customer waiting. He says because it can get busy. I can see why they didnt have any customers. We left!!
• HB

  Hank Bausch

  Feb 13, 2026
  5.0
  Tina is the best she is absolutely the best in town
• SS

  Shrikeicee

  Feb 11, 2026
  2.0
  Asked for a trim for my pixie cut and the cut I got was extremely uneven. Didn't even notice until I got home, unfortunately I tipped the guy. Don't go here
• CC

  Callie Currie

  Jan 23, 2026
  5.0
  Jackie did amazing with cutting my husbands hair and trimming mine up. We will continue to use her.

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